Monthly News February 2025 28 Feb 2025 Ombudsman responds to NAO report on sustainability of local government finances 27 Feb 2025 Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports 20 Feb 2025 “Just who is left to fight their corner?” – Ombudsman launches report on fostering for councils 12 Feb 2025 Judge upholds Ombudsman’ ...

Remuneration and Appointments Committee - 15 October 2025 1. Welcome and Introductions 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 15 May 2025 5. Matters arising 6. HR Strategy Update 7. CEO Objectives for 2025-26 8. Exceptional Contribution Awards and Recognising Great Work Scheme 9. Staff Survey 10. Ombudsman Pay Award 2025 11. Proposed Governance Mode ...

Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 1.Data Protection Part 3: 2. Classification of information Part 4: 3.Core principles behind information security measures Part 5: 4.Staff roles and responsibilities Part 6: 5.Access to and use of IT systems Part 7: 6.Protection of IT as ...

Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Contents Part 1: Introduction Part 2: The role of investigators Part 3: The role of Team Co-ordinators Part 4: The role of Casework Managers Part 5: Compliance and post-decision reviews Part 6: Document retention with remedies over 12 months old Part 7: Appendix 1 - Remedy categories Part 8: App ...

Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Records of Intake Team cases Part 3: 3. ECHO records Part 4: 4. Hard copy material Part 5: 5. Exceptions to the 12-month retention period Part 6: 6. Other provisions Part 7: Appendix 1: Ch ...

Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2 Managing Workflow Part 3: 3 Handling Telephone Calls Part 4: 4 Handling Electronic Contacts Part 5: 5 Handling Written Correspondence Part 6: 6 Managing Difficult Situations Part 7: 7 ECHO Part 8: 8 Quality Monitoring Part 9: 9 Man ...

Audit and Risk Assurance Committee meeting - 15 October 2025 1. Welcome and Introduction 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 15 May 2025 5. Matters arising 6. Action Log (attached) 7. Chair’s Business 8. CEO/Accounting Officer Update 9. LGSCO’s Framework Agreement 10. 2024-25 Annual Report and Accounts 11. Progress report from NAO 12. Audit and R ...

Audit and Risk Assurance committee - 25 January 2024 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 12 October 2023 Matters arising (attached) CEO/Accounting Officer verbal update Internal audit progress report Governance framework internal audit report 2024-25 Draft internal audit work plan 2025-27 Internal audit plan (attached) 20 ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Contents Part 1: Executive summary Part 2: Key points Part 3: Complaints and best value standards Part 4: Role of local authority statutory officers and ...

Judge upholds Ombudsman’s decision in nursery fees case A High Court judge has found in favour of the Local Government and Social Care Ombudsman after a local authority challenged its report about childcare. The report, which was due to be published in 2022, involved a complaint about parents being required to pay top-up fees for free nursery placements under the Government’s Free Early Education ...