What we publish How we make information available Our Guide to Information sets out what is available through our Publication Scheme. Most of the information listed below is available on this website and can be found by following the link given. If it is not available on the website, you can get a copy of it by emailing foi.officer@lgo.org.uk. We will aim to send you the information within five w ...

Interpreting our complaints data 2018-19 onwards Received cases This is the number of complaints and enquiries we received within a given period. You should be cautious when using these statistics to monitor the performance of organisations within our jurisdiction. This is because the number of new cases we receive doesn’t simply reflect the number of problems people have with local services. The ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 11 • 10. Dealing with contact on closed files 10.1 General It is acceptable to provide clarification in reply to post-decision contact in writing or by telephone, but make it clear we will not reply again unless we decide any contact has a bearin ...

Councils that arrange and fund residential care placements This fact sheet is aimed mainly at people who are having problems with their own, or a relative's, residential care and may be thinking about complaining to the Ombudsman. I am unhappy about the way the council has assessed my care needs and organised residential care for me. Can the Ombudsman help me? Sometimes, yes. The Ombudsman cannot ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 7 • 7. Procurement and purchasing arrangements Procurement and purchasing arrangements must demonstrate value for money and be in accordance with the guidelines set out in Managing Public Money, the Framework Agreement and Cabinet ...

Councils that conduct needs assessments This fact sheet is aimed primarily at people and their carers who have problems concerning needs assessments and may be considering making a complaint to the Ombudsman. I am unhappy about the way in which the council has carried out my needs assessment. Can the Ombudsman help me? In some cases, yes. We cannot question the merits of decisions, or professiona ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 2 • 2. Expectations when dealing with requests for reviews of decisions 2.1 Complainants The complainant will identify, ideally in w ...