Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 6 • Importance of complaints in scrutiny ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 4 • The role of Members responsible for c ...

Managing complaints in contracted and commissioned services: a good practice guide Contents: Chapter index for Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Part 4 • Complaints from third party providers on behal ...

Complaints about health and social care The Local Government and Social Care Ombudsman investigates complaints about child and adult social care. The Health Service Ombudsman investigates complaints about health services. People may have a complaint about services provided by both health and social care organisations. Instead of having to complain separately to both ombudsmen, we have a Joint Wor ...

Complaint handling training for councils and care providers Effective Complaint Handling We offer training to individuals working for local authorities, organisations and care providers under our jurisdiction. Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints. It is aimed at officers and managers who are responsible for investi ...

Complaint handling training for councils and care providers Effective Complaint Handling We offer training to individuals working for local authorities, organisations and care providers under our jurisdiction. Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints. It is aimed at officers and managers who are responsible for investi ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 6 • The Complaint Handling Co ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 4 • Role of local authority s ...