Eden District Council Complaint overview Reporting year for Eden District Council 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assess ...

Adult care complaints guide launched The Local Government and Social Care Ombudsman has launched a new guide for complaints about adult social care services. The guide sets out how local authorities in England should handle complaints about adult social care, based on the Local Authority Social Servies and National Health Service Complaints Regulations 2009. It includes a new model for handling c ...

Ombudsman issues guidance on homelessness for Disabled people The Local Government and Social Care Ombudsman is issuing its second practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when accessing homelessness support services, and the changes local councils can make to improve those services. Issues covered b ...

External consultations and inquiries 2026 May - LGSCO response to consultation on SEND reform putting children and young people first March - LGSCO consultation response to National Planning Policy Framework March - LGSCO response to Fostering consultation March - LGSCO response to CPA consultation 2025 September - LGSCO response to the MHCLG consultation on the Local Government Outcomes Framewor ...

Adult social care complaint reviews Our annual review reports present our picture of the state of adult social care complaints. They include all of our complaint statistics (complaints and enquiries we received and the decisions made) for private social care providers and local authorities. Please find supplementary guidance on interpreting our complaints data. 2024/25 Rreview of Adult Social Car ...

Ombudsman issues guidance on housing adaptations for Disabled people The Local Government and Social Care Ombudsman is issuing practical guidance to housing officers to ensure Disabled people’s homes meet their needs. Following on from the Ombudsman’s focus report on Disabled people and housing, the new Good Practice Guide is designed to help officers in local councils improve their practice when ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 1 • Introduction IntroductionLast updated: October 2025 This is an internal policy which we have published for transparency. It may contain links or references to other internal guidance which is not published. Where we find evidence of fault ca ...

Ombudsman criticises way TfL changed its ULEZ scrappage schemes Transport for London has been criticised for the way it has run two significant vehicle scrappage schemes. The Local Government and Social Care Ombudsman has found TfL made changes to the schemes without following due process or informing the public. This meant people have spent time applying, unaware their vehicles were no longer el ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 2 • Health, Safety, and Wellbeing Statement of Intent Health, Safety, and Wellbeing Statement of Intent The Commission for Local Administration in England’s policy is to: maintain safe and heal ...

Ombudsman issues guidance on housing allocations for Disabled people Councils’ housing allocations schemes is the subject of the Local Government and Social Care Ombudsman’s third practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when applying to councils’ housing schemes, and the changes local councils can m ...