• Decision results https://www.lgo.org.uk/your-councils-performance/somerset-west-and-taunton-district-council/decisions/2022/u

    Decisions for Somerset West and Taunton District Council between 01 April 2022 and 31 March 2023

  • Decision results https://www.lgo.org.uk/your-councils-performance/somerset-west-and-taunton-district-council/decisions/2023/u

    Decisions for Somerset West and Taunton District Council between 01 April 2023 and 31 March 2024

  • Decision results https://www.lgo.org.uk/your-councils-performance/somerset-west-and-taunton-district-council/decisions/2022/r

    Decisions for Somerset West and Taunton District Council between 01 April 2022 and 31 March 2023

  • Decision results https://www.lgo.org.uk/your-councils-performance/somerset-west-and-taunton-district-council/decisions/2023/r

    Decisions for Somerset West and Taunton District Council between 01 April 2023 and 31 March 2024

  • Ombudsman criticises Ealing council for leaving family in flat with faulty windows https://www.lgo.org.uk/information-centre/news/2023/jun/ombudsman-criticises-ealing-council-for-leaving-family-in-flat-with-faulty-windows

    Ombudsman criticises Ealing council for leaving family in flat with faulty windows Ealing council has been criticised by the Local Government and Social Care Ombudsman for leaving a young homeless family in a 10th floor flat with faulty windows for nearly 18 months. The council agreed the flat was unsuitable and had disrepair issues which also included leaks, damp, mould, and exposed electrical c ...

  • Assessment Manual https://www.lgo.org.uk/information-centre/staff-guidance/assessment-manual

    Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Contents Part 1: Glossary Part 2: 1. The Assessment Unit Part 3: 2. Assessment Policy Part 4: 3. Business Processes Part 5: 4. Early Decisions – Outside Jurisdiction Part 6: 5. Early Discretionary Decisions Part 7: 6. Early Decisions – Invalid Complaints Part 8: 7. Early Decisions – Cases forward ...

  • Email and Calendar Policy https://www.lgo.org.uk/information-centre/internal-policies/health-and-safety-and-information-management/email-and-calendar-policy

    Email and Calendar Policy Updated: 01 October 2024 Email and Calendar Policy search Search this content Submit search Contents Part 1: Email and Calendar Policy

  • Guide for complaint managers: Designing and delivering effective complaint systems | Part 17 https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/good-practice-guides/guide-for-complaint-managers-designing-and-delivering-effective-complaint-systems?chapter=17

    Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 17 • Closing complaints Closing complaints Complaints s ...

  • Assessment Code https://www.lgo.org.uk/information-centre/staff-guidance/assessment-code

    Assessment Code Updated: 01 July 2021 Assessment Code search Search this content Submit search Contents Part 1: Introduction Part 2: How we apply the Assessment Code

  • Yearly News https://www.lgo.org.uk/information-centre/news/2020

    Yearly News 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels transport 03 De ...

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