Commission meeting - 15 July 2021 Welcome and introductions Apologies Declarations of interest Any other Business Minutes of the meeting held on 19 April 2021 Matters arising (attached) Chair and Chief Executive's report (attached) Litigation update The Three-Year plan LGSCO 2020-21 Business Plan update (attached) 2020-2021 LGSCO draft annual report and accounts update COVID-19 thematic interim r ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 10 • 10. Assets and equipment LGSCO tools, equipment and mobile devices 10.1 Employees will not be loaned tools, equipment or mobile devices for private use. 10.2 Mobile devices will be supplied to employees where there is an appr ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 10 • 10. The welfare of staff and inappropriate and disruptive behaviour 10. The welfare of staff and inappropriate and disruptive behaviour We take the welfare of staff seriously and will make all reasonable efforts to protect them fro ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 10 • 9. Joint Working with PHSO and HOS 9. Joint Working with PHSO and HOS Intake Where a complaint appears to be primarily about health and/or parliamentary bodies within the remit of PHSO, or about social landlord matters within the remit of HO ...

Commission meeting - 04 February 2021 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing Minutes of the meeting held on 5 November 2020 Matters arising (attached) Chair and Chief Executive's report (attached) The Three Year Plan LGSCO Business Plan 2020-21 update and 2021-22 development (attached) Proposal for a new Commission performance and impact ...

Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...

Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...

Audit and Risk Assurance Committee meetings 2020/21

Disabled North Yorkshire residents to see improvements to council’s home adaptations service North Yorkshire Council has agreed to improve the way it deals with Disabled Facilities Grant applications after a Local Government and Social Care Ombudsman investigation discovered it had a significant backlog of cases. While investigating a complaint from a resident about the time it was taking for his ...

Monthly News March 2024 21 Mar 2024 Bromsgrove care provider fails to show how it has complied with Ombudsman recommendations 14 Mar 2024 Man left street homeless after council failed to recognise domestic abuse