Complaints about privately arranged adult social care We can investigate complaints about adult social care arranged privately with a care provider, whether paid for with private money or Direct Payments from a council. This fact sheet deals with complaints to care providers about privately arranged adult social care. We have a separate fact sheet for complaints about adult care services generall ...

Complaints about adult social care arranged by councils We can investigate complaints about adult social care arranged by a council, regardless of who provides the care. This fact sheet deals with complaints about councils or services they arrange. We have a separate fact sheet for complaints about adult care services generally, and one like this for privately arranged services. I want to complai ...

Hounslow refusing “to do right” by homeless pregnant woman it failed Hounslow council is refusing to offer a home to a young mother despite making a catalogue of errors which left her homeless and sofa surfing while pregnant. The Local Government and Social Care Ombudsman has recommended London Borough of Hounslow offer the woman and her baby its next available suitable accommodation, because its ...

AI Strategy Purpose To make use of Artificial Intelligence (AI) in line with the principles set out below, to position us to empower all LGSCO staff and increase our capacity to remedy injustice as effectively as possible. Vision Our vision is for AI based technology to be a tool that helps us improve the services we provide in a way that is responsible, fair and easily understood by all. We aim ...

Town and parish councils This fact sheet is aimed primarily at anyone who is experiencing problems with a service provided by a parish or town council and is considering making a complaint to the Ombudsman. I'm not happy with a service provided by my parish council. Can the Ombudsman help me? In most cases, no. The Local Government Act 1974 (S34(1)) defines the authorities that we may investigate ...

How we deal with joint working housing complaints Who we are and what we do The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) have investigators and adjudicators who specialise in considering complaints for both Ombudsmen. The LGSCO investigates complaints about most council services. The HOS investigates complaints and resolves disputes involving the ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 3 • The role of Team Co-ordinators Obtaining evidence of compliance and quality assurance Team Co-ordinators are responsible for obtaining and recording evidence of compliance with recommendations. They also help ensure the remedy screen is comp ...

Housing transfers This fact sheet is aimed at tenants who are having problems with their application for a housing transfer and may be considering making a complaint to us. I have a problem with my application for a housing transfer within my council area. Can I complain to the Ombudsman? Yes if: you need to move because it is no longer reasonable for you to continue to live at the property (and ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 2 • 1. The Assessment Unit 1.1 Purpose Assessment teams: Assess all incoming complaints that come into Assessment against the criteria in the Assessment Code. Where necessary, make brief, early enquiries with the complainant or the body in jurisd ...

How we work with the CQC Contents: Chapter index for How we work with the CQC Updated: 18 July 2024 How we work with the CQC search Search this content Submit search Part 1 • Memorandum of Understanding between the Care Quality Commission and Local Government and Social Care Ombudsman Introduction This Memorandum of Understanding (MoU) sets out the framework to support the working relationship be ...