Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 6 • Common Issues and Learning Points: Day-to-day decision making Introduct ...

Ombudsman welcomes Hounslow remedy acceptance A homeless Hounslow mother has been provided with a new home after the council agreed with the Local Government and Social Care Ombudsman’s investigation into her case after initially rejecting the Ombudsman’s recommendations. Following a report, published in April, into the woman’s complaint that she was left to sofa surf while pregnant by London Bor ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 8 • Common Issues and Learning Points: Complaint Handling Introduction Coun ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 8 • Common Issues and Learning Points: Complaint Handling Introduction Coun ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

External consultations and inquiries 2026 March - LGSCO consultation response to National Planning Policy Framework March - LGSCO response to Fostering consultation March - LGSCO response to CPA consultation 2025 September - LGSCO response to the MHCLG consultation on the Local Government Outcomes Framework September - LGSCO response to the MHCLG consultation on Changing the way government alloca ...

Ombudsman issues guidance on homelessness for Disabled people The Local Government and Social Care Ombudsman is issuing its second practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when accessing homelessness support services, and the changes local councils can make to improve those services. Issues covered b ...

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Council agrees to refund care costs for some people in short-term residential care Lincolnshire County Council has agreed to refund some people it charged for short-term residential care following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman’s investigation found the council had been charging a fixed fee for respite care without assessing whether people could ...