Yearly News 2024 17 Dec 2024 Ombudsman publishes Annual Report and Accounts 2023-24 12 Dec 2024 Luton told to fix benefits backlog by Ombudsman 05 Dec 2024 Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors 05 Dec 2024 Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says 28 Nov 2024 Care ho ...

Audit and Risk Assurance Committee meeting - 15 May 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 30 January 2025 Matters arising (attached) CEO/Accounting Officer verbal update Draft Annual Report and Accounts 2024-25 2024/25 Internal Audit Annual Report and Opinion Internal Audit Progress Report Interim Progress Report Deep ...

Adult social care complaint reviews Our annual review reports present our picture of the state of adult social care complaints. They include all of our complaint statistics (complaints and enquiries we received and the decisions made) for private social care providers and local authorities. Please find supplementary guidance on interpreting our complaints data. 2024/25 Rreview of Adult Social Car ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 10 • 10 The right to restrict processing data 10 The right to restrict processing data A data subject has the right to obtain from the data controller a restriction on processing data under Article 18 UK ...

Commission meetings 2020/21

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 21 • 21. Enquiries of contractors and persons involved who are not BinJ employees and other third party organisations 21.1 Contractors and commissioned service providers It is common for contractors and others to be commissioned to prov ...

Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2 Managing Workflow Part 3: 3 Handling Telephone Calls Part 4: 4 Handling Electronic Contacts Part 5: 5 Handling Written Correspondence Part 6: 6 Managing Difficult Situations Part 7: 7 ECHO Part 8: 8 Quality Monitoring Part 9: 9 Man ...

Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Contents Part 1: 1 The Intake Team Part 2: 2 Scope of Intake Work Part 3: 3 Record Keeping and ECHO Part 4: 4 Managing Expectations Part 5: 5 Reasonable Adjustments Part 6: 6 Children and Young People Part 7: 7 Inappropriate behaviour Part 8: 8 The welfare of staff and inappropriate and disrupti ...

Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. The legislation Part 3: 3 Principles Part 4: 4 Staff responsibilities Part 5: 5 Managing requests: general Part 6: 5.13 Refusal and appeal rights Part 7: 6 Managing requests: timeframes Part 8: 8 Managing requests: informati ...

Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports Tameside council is routinely taking too long to complete reviews of the support it offers to children and young people with Special Educational Needs and Disabilities (SEND), the Local Government and Social Care Ombudsman has found. During an investigation into a mother’s c ...