Monthly News November 2024 28 Nov 2024 Care homes reminded about clarity of contracts following Ombudsman investigation 21 Nov 2024 Ombudsman highlights priorities to improve public services over next three years 19 Nov 2024 Worcestershire failed looked after child with special needs because of “bewildering” lack of basic knowledge 13 Nov 2024 Leicester City Council refuses to pay Ombudsman remed ...

Audit and Risk Assurance commitee meeting - 30 January 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 10 October and 6 Dec 2024 Matters arising (attached) CEO/Accounting Officer verbal update Internal Audit Progress report Key Financial Controls - creditors, procurement and whistleblowing audit report 2025-26 draft internal aud ...

Monthly News April 2025 17 Apr 2025 Hounslow refusing “to do right” by homeless pregnant woman it failed 10 Apr 2025 Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation 03 Apr 2025 Council to apologise to Southend mother for not considering her needs as a carer

Monthly News September 2025 25 Sep 2025 Ombudsman investigation uncovers significant delays in Yorkshire council’s EHC Plan process 18 Sep 2025 Ombudsman calls for reform of adult care complaints in annual review 11 Sep 2025 Cheshire East wrongly started care proceedings process against mum who simply needed support 10 Sep 2025 Ombudsman writes to Secretary of State after council refuses to accep ...

Monthly News February 2025 28 Feb 2025 Ombudsman responds to NAO report on sustainability of local government finances 27 Feb 2025 Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports 20 Feb 2025 “Just who is left to fight their corner?” – Ombudsman launches report on fostering for councils 12 Feb 2025 Judge upholds Ombudsman’ ...

Audit and Risk Assurance Committee meeting - 24 January 2020 Welcome and introductions Apologies for absence Declarations of interest Approve minutes of 10 October 2019 Matters arising - action log (attached) CEO/ Accounting Officer verbal update Internal Audit Progress Report Confidential item - no paper attached HR and payroll system final report Confidential item - no paper attached Internal a ...

Audit and Risk Assurance Committee and Remuneration and Appointments Committee joint meeting - 8 July 2025 Welcome and introductions Apologies for Absence Declarations of interest Budget and Future Planning Any Other Business Date of next RAC Meeting is at 10:30 on 15 October 2025 Date of next ARAC Meeting is at 13:15 on 15 October 2025

Remuneration and Appointments Committee - 15 October 2025 1. Welcome and Introductions 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 15 May 2025 5. Matters arising 6. HR Strategy Update 7. CEO Objectives for 2025-26 8. Exceptional Contribution Awards and Recognising Great Work Scheme 9. Staff Survey 10. Ombudsman Pay Award 2025 11. Proposed Governance Mode ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...