Financial regulations Contents: Chapter index for Financial regulations Updated: 23 March 2026 Financial regulations search Search this content Submit search Part 1 • Commission for Local Administration in England - Financial regulations Last updated: January 2026 1. Introduction The Local Government Act 1974, as amended by the Local Government & Housing Act 1989, contains powers enabling the Com ...

Commission meeting - 24 April 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 6 February 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) LGSCO Business Plan 2024-25 (attached) LGSCO Business Plan 2025-26 (attached) Draft Annual Report Advisory Forum (attached) Quarterly budget monitoring as at the e ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionLast updated: January 2026 This is internal guidance we have published for transparency. It may contain links or references to other internal guidance or policies which are not publish ...

Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Budgets and estimates Part 3: 3. End of year procedures for Budget Part 4: 4. Funding and Income Part 5: 5. Banking arrangements and Government procurement cards (GPC) Part 6: 6. Payment of salaries, allowances and expenses Part 7: 7. Procure ...

Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Maladministration and Service Failure Part 3: 3. Is the authority within jurisdiction? Part 4: 4. Actions we can investigate Part 5: 5. Who can complain? Part 6: 6. Is the complaint in time? Part 7: 7. Is the complaint premature? Part 8: 8 ...

Manual for Councils Updated: 23 April 2026 Manual for Councils search Search this content Submit search Contents Part 1: Introduction Part 2: About the Local Government and Social Care Ombudsman Part 3: The Complaint Handling Code and other complaints procedures Part 4: Signposting to the Ombudsman Part 5: The role of the Link Officer Part 6: The Ombudsman’s Processes Part 7: How we make a decisi ...

External reviewer To demonstrate to our customers that we deal with complaints about our service fairly and thoroughly we appoint an independent person as an External Reviewer. Their role is to look at a sample of complaints about our service and to report on how well we have responded to them. Our most recent External Reviewer (August 2020 - March 2026) was Professor Cosmo Graham. He is Emeritus ...

Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Contents Part 1: Glossary Part 2: 1. The Assessment Unit Part 3: 2. Assessment Policy Part 4: 3. Business Processes Part 5: 4. Early Decisions – Outside Jurisdiction Part 6: 5. Early Discretionary Decisions Part 7: 6. Early Decisions – Invalid Complaints Part 8: 7. Early Decisions – Cases forward ...

Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. What is a decision statement? Part 3: 3. What decision statements will be published? Part 4: 4. How to deal with queries about publication of decision statements Part 5: 5. Publication and how to use ECHO Part 6: 6. Decision standards ...

Audit and Risk Assurance Committee meeting - 15 October 2025 1. Welcome and Introduction 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 15 May 2025 5. Matters arising 6. Action Log (attached) 7. Chair’s Business 8. CEO/Accounting Officer Update 9. LGSCO’s Framework Agreement 10. 2024-25 Annual Report and Accounts 11. Progress report from NAO 12. Audit and R ...