Ombudsman annual report focuses on sharing the learning from complaints The Local Government and Social Care Ombudsman did more to share the lessons from its investigations, according to its Annual Report and Accounts 2018-19. Last year the Ombudsman published 50 reports and guidance documents, and more than 9,000 decision statements on its website, to help councils and care providers learn from ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 3 • The role of Team Co-ordinators Obtaining evidence of compliance and quality assurance Team Co-ordinators are responsible for obtaining and recording evidence of compliance with recommendations. They also help ensure the remedy screen is comp ...

Yearly News 2024 17 Dec 2024 Ombudsman publishes Annual Report and Accounts 2023-24 12 Dec 2024 Luton told to fix benefits backlog by Ombudsman 05 Dec 2024 Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors 05 Dec 2024 Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says 28 Nov 2024 Care ho ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 3 • Advocacy, ...

Councils compounding residents’ concerns by failing to deliver improvements on time People who have been treated poorly by their local council are all too often having their situations made worse when their council delays putting things right. In its annual review of local government complaints, the Local Government and Social Care Ombudsman highlights for the first time that more than one in fiv ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 3 • Complaints and best value ...

Infant class size appeals This fact sheet is aimed primarily at parents who have appealed for a place in reception, year 1 or year 2, and who may be considering making a complaint to the Ombudsman. Please also read our fact sheet on complaints about school admissions. What is an 'infant class size' appeal? The law states that there must not be more than 30 children in an infant class (that is, cl ...

Dorset care home refuses to refund family despite investigation finding serious issues with care provided. A Lyme Regis nursing home has refused to agree to a Local Government and Social Care Ombudsman’s recommended remedy for a family, despite an investigation finding it provided care that amounted to “acts of neglect”. Farrington Care Ltd, the owners of Lyme Regis Nursing Home in Pound Road, ha ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 14 • Appendix Two: Procedure for closing personnel & employment decisions Personnel and employment decisions Assistant Ombudsman and Assessment Managers have agreed that when Assessment or Investigation close a case bec ...

Complaints about English social care increasingly due to funding constraints The cost of providing care has become an increasingly common theme in the complaints made to the Local Government and Social Care Ombudsman over the past year. Highlighted in its Annual Review of Adult Social Care, which covers both council and independent care complaints, the Ombudsman said it is seeing more cases where ...