Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 4 • A model co ...

School admissions This fact sheet is aimed primarily at parents and carers of children who have not been offered a place at their preferred school and who may be considering making a complaint to the Ombudsman. (If your concerns are about infant class size, see our fact sheet on infant class size appeals). My child did not get a place at the school we applied to. Can I complain to the Ombudsman? ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 10 • Analysing complaints dat ...

Scrutiny How we can help with scrutiny of local services There are a range ways we can help councillors, or others, scrutinise local services. Councils' performance Visit your council's performance - our interactive map hosting all our available complaints data about every council, and the opportunity to compare and contrast with other areas. Focus Reports Focus Reports look at the key issues we ...

Ombudsman issues guidance to help domestic abuse survivors “If it keeps even a single person safe from abuse it’s worth it” is the message the Local Government and Social Care Ombudsman is sending out as it calls on councils to use its latest report to examine the services they provide to victims of domestic abuse. As councils take on more responsibility under the new Domestic Abuse Act, the Loca ...

Councils need to get support for adoptive families right, Ombudsman says Lessons from Ombudsman investigations into poor services to children and their adoptive families are being highlighted in a new special report. Called ‘Children need Families’ the new report is aimed at helping to improve the support English councils provide to people throughout the adoption process, using real complaints th ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 7 • Appendix 1 - Remedy categories When we close a complaint, individual remedies categories must be recorded on the remedies screen on ECHO. This guidance note explains the relevant circumstances for each of the categories available on ECHO. Pe ...

Yearly News 2025 18 Dec 2025 Ombudsman publishes Annual Report and Accounts 2024-25 06 Nov 2025 Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long 06 Nov 2025 Ombudsman criticises way TfL changed its ULEZ scrappage schemes 31 Oct 2025 Ombudsman responds to National Audit Office report on School Transport 30 Oct 2025 New guide aims to improve support for chil ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 6 • Putting things right Principles Acknowledging mistakes and apologising where appropriate. Putting mistakes right quickly and effectively. Providing clear and timely i ...

Ombudsmen release joint guidance to tackle common mistakes in aftercare of mental health in-patients The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act. PHSO and LGSCO work together on compla ...