Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 6 • A model re ...

Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process Is the Children’s statutory complaints process working to support the very children it is designed to help? The Local Government and Social Care Ombudsman is calling for the statutory complaints process for cases involving children to be urgently reviewed, following the publicati ...

Monthly News August 2023 23 Aug 2023 Vulnerable people’s drug prescriptions to be reviewed following Ombudsman investigation 16 Aug 2023 Councils not doing enough to help victims of antisocial behaviour, Ombudsman says 09 Aug 2023 Gloucester business owners’ headache following council lack of action 08 Aug 2023 Ombudsman welcomes report aimed at improving local authority SEND decisions 07 Aug 202 ...

Monthly News September 2023 28 Sep 2023 Ombudsman offices open joint consultation on Complaint Handling Code ahead of statutory requirements 25 Sep 2023 Amplify the vulnerable and voiceless, Ombudsman says 21 Sep 2023 Council fails to respond to restaurant nuisance complaints 08 Sep 2023 Yorkshire man with dementia left unsupported in hotel for too long 07 Sep 2023 Hundreds of rejected freedom pa ...

LGSCO & HOS Joint working operating procedure Overview The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) are committed to working together where there is a strong overlap on housing issues. The LGSCO investigates complaints about most council services while the HOS investigates complaints and resolves disputes involving the tenants and leaseholders of ...

Monthly News June 2023 23 Jun 2023 Assistant Ombudsman wins award for Human Rights and Equalities work 22 Jun 2023 Ombudsman criticises Ealing council for leaving family in flat with faulty windows 19 Jun 2023 Former Ombudsman honoured by King 15 Jun 2023 Leicester care provider refuses to pay remedy to former resident 14 Jun 2023 Stockton-on-Tees to improve its education transport policy for you ...

Monthly News July 2024 31 Jul 2024 Ombudsman issues practical guidance to council housing officers 31 Jul 2024 Homeless Lewisham mother placed in mouldy accommodation near to her abuser – Ombudsman reports 24 Jul 2024 Councils compounding residents’ concerns by failing to deliver improvements on time 18 Jul 2024 Councils and NHS need to work more closely to improve local care 11 Jul 2024 Kent car ...

Ombudsman considers everyday human rights in new report Councils need to treat the people they serve with fairness, respect and dignity – as a new Ombudsman report shares how people’s basic human rights have been infringed when receiving public services in England. Out today, the new report by the Local Government and Social Care Ombudsman ‘Equal Justice’ explores a catalogue of cases where peopl ...

Social Care Ombudsman publishes complaints figures for 2023-24 The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector. In its Annual Review of Adult Social Care Complaints 2023-24, the number of complaints about priv ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 9 • Putting th ...