There are a range ways we can help councillors, or others, scrutinise local services.
See annual complaint statistics, and the letters we send highlighting the council's responses to us, for every local authority.
Focus Reports look at the key issues we see from our complaints, and highlight where authorities can learn from the mistakes of others. Our programme of Focus Reports are good potential topics for scrutiny committees to consider.
Every Focus Report includes a set of questions for councillors to consider asking their authority - here are all the scrutiny questions in one place.
Browse our search all of our decisions - you can filter by keyword; authority; subject; and more.