Vulnerable tenant not supported properly when faced with antisocial behaviour Organisations in Nottingham did not do enough to help a vulnerable resident when she was faced with antisocial behaviour, two ombudsmen have found. In the first joint investigation made by the two Ombudsmen’s services, the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) have jo ...

Thousands of vulnerable Staffordshire people deprived of their liberty without proper assessment Staffordshire County Council’s decision not to assess some vulnerable people who may have been unlawfully deprived of their liberty has been criticised in an investigation by the Local Government and Social Care Ombudsman. Certain assessments need to be carried out before depriving someone of their li ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 3 • Subject specific guidance - Adult Social Care Note: the casework examples here are included as representative of our expected approach. Each may include elements drawn from several individual cases. We have deliberately not referred ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 4 • Role of local authority s ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 8 • Subject specific guidance - Planning Introduction Fault in the planning process can have a significant impact on a complainant’s home life if decisions are not taken properly. We receive complaints from people who live next to devel ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 3 • The Complaint Handling Code and other complaints procedures The Complaint Handling Code We have issued our Complaint Handling Code to local councils under our powers to issue advice and guidance under section 23(12A) of the 1974 Local ...

Housing for Disabled people We know there is a housing crisis in England. But housing for Disabled people is an often-overlooked part of the wider housing problem. In the complaints we investigate about council housing support services, we have seen Disabled people suffering additional injustice simply because of their disability. Read our report below - Access Denied - which calls on decision-ma ...

Monthly News July 2025 31 Jul 2025 Provider failed to respond to family’s concerns for more than a year 24 Jul 2025 Ombudsman reminds councils to review SEN needs before Key Stage transfers 24 Jul 2025 Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process 16 Jul 2025 Children’s complaints still dominate Ombudsman casework in 2024-25 ...

National specialist shortage having profound impact on children with SEND and their families The shortage of educational psychologists is having a significant impact on councils’ ability to set out the needs of children with special educational needs and disabilities (SEND), the Local Government and Social Care Ombudsman has said. The Ombudsman is highlighting the recruitment difficulties faced b ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 5 • Who should carry out the role of Memb ...