Monthly News October 2021 28 Oct 2021 Council fails to take on board expert advice when assessing woman’s care needs 28 Oct 2021 Provider refuses to apologise to man for poor care 22 Oct 2021 Social Care Ombudsman responds to CQC report 21 Oct 2021 Family’s care bill soars without warning because of poor council information 13 Oct 2021 Ombudsman investigation highlights housing delays in Birmingh ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 2 • About the Local Government and Social Care Ombudsman About Us Our powers come from the Local Government Act 1974. We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) ...

Fifteen-minute care calls criticised by Ombudsman as ‘rarely enough’ Councils need to ensure any care visits they arrange give enough time for care workers to do their job properly the Local Government and Social Care Ombudsman has said. The warning comes after Warrington Borough Council was found to have allocated 15-minute care calls to more than 300 people in the region, despite national guida ...

Monthly News November 2018 28 Nov 2018 Social care pressures reflected in Ombudsman’s annual review of complaints 20 Nov 2018 Bedford couple’s support withdrawal highlights special guardianship concerns 16 Nov 2018 Ombudsman welcomes CMA report on care homes 14 Nov 2018 Surrey County Council twice failed to resolve issues for boy with special needs 14 Nov 2018 Heavily pregnant woman left to ‘sofa ...

Social work failings deny parents time with dying baby, Ombudsman said The parents of a seriously ill baby were unable to spend quality time with their child in his last few weeks of life, because City of York social workers did not review his case properly, the Local Government and Social Care Ombudsman has said. Social workers placed strict supervision arrangements on the parents after injuries ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 3 • Subject specific guidance - Adult Social Care Note: the casework examples here are included as representative of our expected approach. Each may include elements drawn from several individual cases. We have deliberately not referred to ...

Councillors and MPs This guide assumes you have some knowledge of the types of things we can investigate - see what we can and cannot look at and complaint fact sheets for more information on this. I am a councillor or MP. Can I complain? You can only complain about your own council in your capacity as a ‘member of the public’ - somebody directly affected by a council service you receive. We usua ...

Statement of Reasons Manual Contents: Chapter index for Statement of Reasons Manual Updated: 02 April 2025 Statement of Reasons Manual search Search this content Submit search Part 13 • Appendix One: Differences between draft decision & final decisions Appendix One: Differences between draft decision & final decisions Draft decision stage Final decision stage Summary heading The Ombudsman's draft ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...