Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 13 • Appendix One: Differences between draft decision & final decisions Appendix One: Differences between draft decision & final decisions Draft decision stage Final decision stage Summary heading The Ombudsman's draft ...

Monthly News June 2019 28 Jun 2019 Councils need to check how they help people with hidden disabilities 21 Jun 2019 Somerset County Council fails to complete assessment of woman’s needs 14 Jun 2019 Vulnerable children removed from foster carers who wanted to adopt them 13 Jun 2019 Ombudsman reminds councils of proper process for supporting vulnerable people at assessment meetings 13 Jun 2019 Disa ...

How we deal with joint working housing complaints Who we are and what we do The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) have investigators and adjudicators who specialise in considering complaints for both Ombudsmen. The LGSCO investigates complaints about most council services. The HOS investigates complaints and resolves disputes involving the ...

Delayed entry for summer-born children This fact sheet is aimed primarily at parents of summer-born children who want to complain to the Ombudsman about a decision by a council or other admission authority to refuse their request to delay their child’s entry to reception until compulsory school age. A summer-born child is one with a birthday between 1 April and 31 August inclusive. Background The ...

Monthly News February 2024 29 Feb 2024 Family left to sofa surf for 12 months after being ‘forgotten’ by Waltham Forest council 22 Feb 2024 Devon to review benefits calculations for nearly 300 carers following Ombudsman’s investigation 20 Feb 2024 Woman left trapped in home because of poor council assisted bin collection service 08 Feb 2024 New Ombudsmen complaint codes a birthday present for loc ...

Married couple separated for 10 months due to lack of available homecare The Local Government and Social Care Ombudsman has asked Lincolnshire County Council to review other families’ cases after a man was separated from his wife for 10 months because there was no homecare available in his area. The man’s wife, who has mobility problems, should have returned home with the help of a care package f ...

Vulnerable tenant not supported properly when faced with antisocial behaviour Organisations in Nottingham did not do enough to help a vulnerable resident when she was faced with antisocial behaviour, two ombudsmen have found. In the first joint investigation made by the two Ombudsmen’s services, the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) have jo ...

Thousands of vulnerable Staffordshire people deprived of their liberty without proper assessment Staffordshire County Council’s decision not to assess some vulnerable people who may have been unlawfully deprived of their liberty has been criticised in an investigation by the Local Government and Social Care Ombudsman. Certain assessments need to be carried out before depriving someone of their li ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 3 • Subject specific guidance - Adult Social Care Note: the casework examples here are included as representative of our expected approach. Each may include elements drawn from several individual cases. We have deliberately not referred ...