Council agrees to refund care costs for some people in short-term residential care Lincolnshire County Council has agreed to refund some people it charged for short-term residential care following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman’s investigation found the council had been charging a fixed fee for respite care without assessing whether people could ...

Monthly News May 2021 26 May 2021 City council censured for complaints response 20 May 2021 Hampshire to review SEN services following mother’s complaint 18 May 2021 Ombudsman criticises council’s Covid-19 grant allocation scheme 13 May 2021 Boy misses out on a year with his peers because of council failures

Monthly News January 2023 26 Jan 2023 Councils urged to check information sharing agreements following complaint 19 Jan 2023 Council investigation into member’s conduct flawed, says Ombudsman 12 Jan 2023 Child at risk of gang violence because of council failings 05 Jan 2023 Fifteen-minute care calls criticised by Ombudsman as ‘rarely enough’

Yearly News 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death 27 Nov 2019 Care home threatens to evict patient if famil ...

Monthly News September 2020 24 Sep 2020 Council fails to help care users maintain their homes 16 Sep 2020 Sector missing opportunities to improve adult care services, Ombudsman reports 10 Sep 2020 Enfield family left in unsuitable accommodation for three years 03 Sep 2020 Elderly man suffers after council splits him from his wife

Ombudsman criticises Warwick planners following loss of bat habitat Warwick District Council is to pay a local wildlife group £1,000 and provide new hibernation boxes for bats after it failed to properly consider the impact a development might have on local wildlife when it approved a planning application, the Local Government and Social Care Ombudsman has said. The council approved the planning ...

Herts teen left without proper SEND support for three years A teenager on the autism spectrum was left without a significant proportion of his agreed special educational needs support for up to three years by Hertfordshire County Council, the Local Government and Social Care Ombudsman has found. The teenager, who attends a mainstream secondary school, should have received a range of support accor ...

Motorists could have been denied right to challenge parking tickets in Cherwell People parking in car parks run by Cherwell District Council’s contractor may have been denied their rights to challenge tickets through the courts, a Local Government and Social Care Ombudsman investigation has found. The problem was uncovered by the Ombudsman after a woman complained about the way the council’s cont ...

Monthly News March 2020 26 Mar 2020 LGSCO suspends complaints enquiries of councils and care providers 20 Mar 2020 Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation 17 Mar 2020 Coronavirus update 04 Mar 2020 Council fails to carry out financial assessment following Ombudsman investigation 03 Mar 2020 Village cricketers forced to move becaus ...

Monthly News January 2025 23 Jan 2025 Child with special needs missed months of education because of council bureaucracy 23 Jan 2025 Somerset failed to act on agreed Ombudsman recommendation 16 Jan 2025 Essex couple unable to spend as much time as they wanted in final days because of council decision 09 Jan 2025 Ombudsman investigation finds Brentwood gatekeeping homelessness applications