Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 8 • Subject specific guidance - Planning Introduction Fault in the planning process can have a significant impact on a complainant’s home life if decisions are not taken properly. We receive complaints from people who live next to developm ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 3 • The Complaint Handling Code and other complaints procedures The Complaint Handling Code We have issued our Complaint Handling Code to local councils under our powers to issue advice and guidance under section 23(12A) of the 1974 Local Gover ...

National specialist shortage having profound impact on children with SEND and their families The shortage of educational psychologists is having a significant impact on councils’ ability to set out the needs of children with special educational needs and disabilities (SEND), the Local Government and Social Care Ombudsman has said. The Ombudsman is highlighting the recruitment difficulties faced b ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 5 • Who should carry out the role of Memb ...

Vulnerable people’s drug prescriptions to be reviewed following Ombudsman investigation Hundreds of people across England with drug and alcohol dependencies who have been prescribed Valium long-term, will have their cases reviewed following an Ombudsman investigation. The Local Government and Social Care Ombudsman has found that Change Grow Live (CGL), on behalf of Cambridgeshire County Council, ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 6 • The Ombudsman’s Processes Our processes Our processes can be described briefly as follows: a. Complaint received by council or authority We expect complainants to complain to the council first. If you have completed your consideration of a ...

Yearly News 2023 19 Dec 2023 Ombudsman publishes Annual Report and Accounts 28 Nov 2023 Nursing home fails to provide dignified care to Sandwell woman - Ombudsman 23 Nov 2023 Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents 07 Nov 2023 Families in South Gloucestershire being denied the respite support they need - Ombudsman 02 Nov 2023 Council ...

How we can help What the Ombudsman investigates in adult social care We investigate all complaints about adult care services. It does not matter if your care is provided by a council or paid for yourself. We can look at complaints about: care provided by a council care arranged directly with a care provider by: someone paying with their own or family money someone using money provided by a counci ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 1 • Background ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 11 • Annual review letters Annual review letters We write to councils and other authorities within our jurisdiction each year to feedback on performance and share key data. We report the following data for each authority: Complaints dealt with ...