Dorset to improve alternative education provision following Ombudsman investigation Dorset Council is to improve the way it provides alternative education for children who are unable to go to school, after a boy with special educational needs missed out on education for nearly two years. The boy’s mother complained to the Local Government and Social Care Ombudsman that her son, who has Attention ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 12 • Specific types of complaint School admission appeals If the appeal relates to a maintained school (including community, foundation, voluntary-aided or voluntary-controlled), complaints should be made to the Ombudsman. The Education F ...

Son banned from visiting mum in Notts care home following dispute A Nottinghamshire man was barred from visiting his mother after he raised concerns about her welfare to the care home in which she was living, the Local Government and Social Care Ombudsman has found. The man’s mother, who had dementia, had been living in the council-commissioned Berry Hill Park Care Home. The man raised safeguardi ...

Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation Trafford Council will now change the way it investigates missed bin collections after the Local Government and Social Care Ombudsman upheld a number of complaints about the authority. Problems raised with the Ombudsman include assisted bin collections for elderly or disabled people not being ...

Monthly News January 2023 26 Jan 2023 Councils urged to check information sharing agreements following complaint 19 Jan 2023 Council investigation into member’s conduct flawed, says Ombudsman 12 Jan 2023 Child at risk of gang violence because of council failings 05 Jan 2023 Fifteen-minute care calls criticised by Ombudsman as ‘rarely enough’

Council agrees to refund care costs for some people in short-term residential care Lincolnshire County Council has agreed to refund some people it charged for short-term residential care following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman’s investigation found the council had been charging a fixed fee for respite care without assessing whether people could ...

Yearly News 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death 27 Nov 2019 Care home threatens to evict patient if famil ...

Monthly News September 2020 24 Sep 2020 Council fails to help care users maintain their homes 16 Sep 2020 Sector missing opportunities to improve adult care services, Ombudsman reports 10 Sep 2020 Enfield family left in unsuitable accommodation for three years 03 Sep 2020 Elderly man suffers after council splits him from his wife

Ombudsman criticises Warwick planners following loss of bat habitat Warwick District Council is to pay a local wildlife group £1,000 and provide new hibernation boxes for bats after it failed to properly consider the impact a development might have on local wildlife when it approved a planning application, the Local Government and Social Care Ombudsman has said. The council approved the planning ...

Monthly News March 2020 26 Mar 2020 LGSCO suspends complaints enquiries of councils and care providers 20 Mar 2020 Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation 17 Mar 2020 Coronavirus update 04 Mar 2020 Council fails to carry out financial assessment following Ombudsman investigation 03 Mar 2020 Village cricketers forced to move becaus ...