London borough criticised for not saying sorry London Borough of Harrow has been criticised by the Local Government and Social Care Ombudsman for failing to properly remedy a complaint by apologising to a resident. The man complained to the Ombudsman about the council not taking enforcement action against the owner of a neighbouring property which was empty, had overgrown gardens and was in a sta ...

Housing transfers This fact sheet is aimed at tenants who are having problems with their application for a housing transfer and may be considering making a complaint to us. I have a problem with my application for a housing transfer within my council area. Can I complain to the Ombudsman? Yes if: you need to move because it is no longer reasonable for you to continue to live at the property (and ...

London council criticised for significant delays when completing plans for children with Special Educational Needs Families of children with Special Educational Needs in Hackney who are unhappy with the time the council took to complete their Education Health and Care Plans, could have their complaints reconsidered by the council after the Local Government and Social Care Ombudsman identified sig ...

Redbridge council left homeless family for too long in B&B Two London schoolchildren were left in bed and breakfast accommodation for too long by Redbridge council, according to the Local Government and Social Care Ombudsman. The Ombudsman’s investigation has found the living conditions the children were subject to in the bed and breakfast accommodation have had a significant impact on the family ...

Autistic boy denied parking bay by Tower Hamlets A young boy with autism, and his family, were denied a parking bay outside their house by London Borough of Tower Hamlets, despite him receiving the highest rate of Disability Living Allowance for his mobility, the Local Government and Social Care Ombudsman has found. After the Ombudsman found the council applied too rigid an approach when consider ...

Homeless Tower Hamlets man suffered because of lack of joined-up support from council Tower Hamlets council left a vulnerable man with significant care needs unsupported when he was made homeless, the Local Government and Social Care Ombudsman has found. The man, who has disabilities and complex physical and mental health needs, told the council he was being made homeless. The Ombudsman has found ...

Autistic teen forced to move schools because of lack of resources An autistic teenager was moved from her residential special school midway through her studies because of poor planning by Suffolk County Council, the Local Government and Social Care Ombudsman has found. The teenager had been attending the out-of-county independent school for five years when the council moved her in July 2016. The ...

Mother left with no respite or protection from disabled son by Somerset County Council Three young children were left without any protection from their violent older brother after Somerset County Council failed to help their family, the Local Government and Social Care Ombudsman has found. The older brother, whose Special Educational Needs and condition means he is prone to sudden, unpredictable ...

Hampshire to review SEN services following mother’s complaint Hampshire County Council has agreed to review the resources it has put into its Special Educational Needs team, following a complaint to the Local Government and Social Care Ombudsman. The Director of Children’s Services and Lead Member for Children’s Services will now carry out a review of whether the resourcing is sufficient to carry ...

Somerset failed to act on agreed Ombudsman recommendation Somerset Council has been criticised by the Local Government and Social Care Ombudsman for taking too long to put in place Speech and Language therapy for a teenager with special educational needs, following an earlier complaint. The council had agreed to provide the therapy for the girl set out in her Education, Health and Care (EHC) Plan ...