Manchester City Council to review alternative education policy in light of Ombudsman report Manchester children who were out of education before the first national lockdown are to have their cases reviewed following a Local Government and Social Care Ombudsman report. That review – along with a review of the City Council’s policies for alternative education – are part of a number of changes recom ...

Council decided couple tried to avoid care fees by helping daughter buy house South Gloucestershire Council has been asked to apologise to an elderly couple after deciding they deliberately deprived themselves of capital in order to reduce the husband’s care costs. The Local Government and Social Care Ombudsman has found the council did not take into consideration all the relevant facts when it d ...

Yearly News 2025 28 May 2025 Ombudsman and Enforcement Conduct Board sign agreement 21 May 2025 Ombudsman complaints data issued today 15 May 2025 Halton did not do enough to help homeless domestic abuse survivor 08 May 2025 Council should have better oversight of nurseries providing free places, Ombudsman says 17 Apr 2025 Hounslow refusing “to do right” by homeless pregnant woman it failed 10 Ap ...

Monthly News April 2023 27 Apr 2023 Ombudsman condemns Leicester care company for threatening and abusive complaint response 20 Apr 2023 Leicestershire County Council to reimburse mother’s school transport costs following Ombudsman investigation Leicestershire County Council has agreed to refund a mother’s school transport costs after the Local Government and Social Care Ombudsman found flaws in ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 17 March 2025 Guidance on remedies search Search this content Submit search Part 6 • Subject specific guidance - Environment and regulation services Anti-social behaviour (ASB) Introduction Councils have a duty to investigate anti-social behaviour such as excessive noise, harassment and petty vandalism – and, where app ...

Elections and electoral registration This fact sheet is aimed primarily at people who have had problems registering to vote or voting in an election and may be considering making a complaint to the Ombudsman. I'm not on the electoral register - can the Ombudsman sort this out for me? No. If the Electoral Registration Officer at your local council has refused to add you to the register, or says th ...

Ombudsman annual review of complaints: the power to change As it increasingly focuses on making wide-ranging recommendations to better council services, the Local Government and Social Care Ombudsman has directed more improvements to local councils in the past year than ever before. Launched today, the Ombudsman’s annual review of complaints gives a concise overview of the state of local governme ...

Councils urged to learn from Ombudsman investigation into child abuse complaint The Local Government and Social Care Ombudsman is urging councils to place children at the centre of decision making in cross border child protection cases, after a suicidal teenager was left without appropriate support when she reported serious sexual abuse. The girl, who lives in Kent, reported she had been sexually ...

Coroners This factsheet is for anyone who is unhappy with coroner services and who may be considering making a complaint about them. The Role of coroners and their officers A coroner is an independent judicial office holder. The local authority (council) selects, appoints, and funds the coroners for its area, sometimes jointly with other council areas. There may be a Senior Coroner, Area Coroners ...

Councils urged to check their care charging procedures following Ombudsman investigations Councils across England are being reminded of their obligations to families when placing people in care homes, after two North Yorkshire families paid over the odds for relatives’ care because the county council gave them inaccurate information. The Local Government and Social Care Ombudsman has issued its f ...