Notts mum should be refunded nursery charges following Ombudsman investigation Nottinghamshire County Council has been told to repay a mum half the additional charges she paid for nearly two years because it did not properly oversee a nursery’s charging policy. The child should have received 30 hours a week free under the national free early education entitlement scheme, but the mum complained sh ...

Councils can investigate parents’ complaints without consent of minors Lancashire County Council has agreed to apologise to a father after it told him it could not investigate his children’s services complaint without the consent of his son. The Local Government and Social Care Ombudsman has said parents have a right to complain, the council has a legal obligation to consider a complaint and it d ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 8 • 8. Handling review requests of Joint Working (JW) decisions where the case was separated at Assessment 8. Handling review reques ...

London borough criticised for not saying sorry London Borough of Harrow has been criticised by the Local Government and Social Care Ombudsman for failing to properly remedy a complaint by apologising to a resident. The man complained to the Ombudsman about the council not taking enforcement action against the owner of a neighbouring property which was empty, had overgrown gardens and was in a sta ...

Building control This fact sheet is aimed primarily at householders who have problems with a building control issue and may be considering making a complaint to the Ombudsman. I have a problem with the council’s handling of a building control matter. Can the Ombudsman help me? Only rarely: Primary responsibility for building work and compliance with the Regulations rests with building owners and ...

Right to buy applications This fact sheet is aimed primarily at council tenants who are experiencing problems with their right to buy applications and may be considering making a complaint to the Ombudsman. I am unhappy about the way the council is dealing with my right to buy application. Can the Ombudsman help me? Yes, in some circumstances. We consider whether the council has done something wr ...

London council criticised for significant delays when completing plans for children with Special Educational Needs Families of children with Special Educational Needs in Hackney who are unhappy with the time the council took to complete their Education Health and Care Plans, could have their complaints reconsidered by the council after the Local Government and Social Care Ombudsman identified sig ...

Redbridge council left homeless family for too long in B&B Two London schoolchildren were left in bed and breakfast accommodation for too long by Redbridge council, according to the Local Government and Social Care Ombudsman. The Ombudsman’s investigation has found the living conditions the children were subject to in the bed and breakfast accommodation have had a significant impact on the family ...

Monthly News October 2024 31 Oct 2024 Councils urged to take a measured approach to household waste offenders 24 Oct 2024 Local Government and Social Care Ombudsman’s response to the National Audit Office report ‘Support for children and young people with special educational needs’ 24 Oct 2024 Council did not do enough to protect residents from noise pollution, Ombudsman says 17 Oct 2024 Homeless ...

Autistic teen forced to move schools because of lack of resources An autistic teenager was moved from her residential special school midway through her studies because of poor planning by Suffolk County Council, the Local Government and Social Care Ombudsman has found. The teenager had been attending the out-of-county independent school for five years when the council moved her in July 2016. The ...