Somerset council took too long assessing disabled woman’s care needs Somerset County Council has been criticised by the Local Government and Social Care Ombudsman after taking too long to assess a vulnerable woman’s care needs. The Ombudsman’s investigation found the council took 21 months to carry out a reassessment of her needs. The reassessment also failed to address questions about who would ...

Council to apologise to Southend mother for not considering her needs as a carer Southend council has agreed to apologise to a mother for twice failing to assess her needs as a carer despite agreeing to do so in a previous investigation by the Local Government and Social Care Ombudsman. In the previous complaint, the mother told the Ombudsman Southend-on-Sea City Council had not carried out a par ...

Monthly News March 2021 23 Mar 2021 Woman left to die alone in Surrey care home 18 Mar 2021 Ombudsman issues guide for dealing with children’s statutory complaints 16 Mar 2021 Council agrees to refund care costs for some people in short-term residential care 11 Mar 2021 Council fails to investigate children’s services complaints properly 09 Mar 2021 Boy with Special Educational Needs missed out o ...

Monthly News June 2021 25 Jun 2021 Birmingham to review school transport for children and young people following Ombudsman investigation 22 Jun 2021 Ombudsman finds London council failed to keep child safe 17 Jun 2021 Essex County Council to reconsider assessment of Disability Related Expenses 15 Jun 2021 Redbridge council continues to fail man with severe learning disability 08 Jun 2021 Family f ...

Councils warned to ensure grant processes are transparent following Ombudsman complaint Councils administering Disabled Facilities Grants need to ensure their processes are transparent and accountable, the Local Government and Social Care Ombudsman has said. The Ombudsman has issued the reminder following a complaint about Birmingham City Council, in which a family including a child with disabili ...

London council and care home amend policies after giving confusing information about fees London Borough of Barking and Dagenham and Moreland House care home have agreed to change their charging policies after a resident paid too much for her care, the Local Government and Social Care Ombudsman has said. The council and care home provided a woman’s daughter with confusing and sometimes incorrect ...

Pregnant woman turned away after Ealing council uses outdated definition of domestic abuse, Ombudsman says Ealing council wrongly turned away a pregnant woman who approached it for help with housing, despite police and other agencies saying it was not safe for her to return to her tenancy in another area. The woman had suffered domestic abuse and harassment at the hands of her former partner, and ...

Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says A Manchester mum had to live in an unsuitable and unsafe flat with her disabled son for 18 months longer than she should have, according to the Local Government and Social Care Ombudsman. The family of three, including a son with complex needs and medical conditions, were placed in the two bedro ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 3 • Common Issues and Learning Points: Designing services that protect peop ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 3 • Common Issues and Learning Points: Designing services that protect peop ...