Monthly News March 2021 23 Mar 2021 Woman left to die alone in Surrey care home 18 Mar 2021 Ombudsman issues guide for dealing with children’s statutory complaints 16 Mar 2021 Council agrees to refund care costs for some people in short-term residential care 11 Mar 2021 Council fails to investigate children’s services complaints properly 09 Mar 2021 Boy with Special Educational Needs missed out o ...

Monthly News June 2021 25 Jun 2021 Birmingham to review school transport for children and young people following Ombudsman investigation 22 Jun 2021 Ombudsman finds London council failed to keep child safe 17 Jun 2021 Essex County Council to reconsider assessment of Disability Related Expenses 15 Jun 2021 Redbridge council continues to fail man with severe learning disability 08 Jun 2021 Family f ...

Rotherham family prevented from spending quality time together in man’s final days An elderly man’s stepdaughter was not allowed to spend proper time with him before he died because Rotherham Council decided at face value she was a risk, following a safeguarding referral, the Local Government and Social Care Ombudsman has found. The man had dementia and had been cared for in his home for five yea ...

Ombudsman investigation finds young Sheffield woman let down by city council A vulnerable young Sheffield woman was told by the city council during its investigation into the abuse she suffered that she could have stopped it sooner if she had spoken up. The Local Government and Social Care Ombudsman was asked to investigate after the woman and her family felt Sheffield City Council’s own inquiry ...

Surrey to apologise to family for not providing boy with proper education Surrey County Council has agreed to review how it arranges and monitors special educational needs support for children and young people in the county following a Local Government and Social Care Ombudsman investigation. The Ombudsman was asked to investigate for the second time by the family of a young boy with Special Educ ...

Nuisance from dust or smoke This fact sheet is aimed primarily at people who have concerns that the council is not taking action about the nuisance from dust or smoke they are experiencing and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry o ...

Bus stops and shelters This fact sheet is aimed primarily at people who have concerns about the council’s (or, in London, Transport for London's) actions in respect of local bus stops and shelters and may be considering making a complaint to the Ombudsman. I have a problem with decisions the council has made about our local bus stops and shelters. Can the Ombudsman help me? In a few cases, yes. T ...

Man left without support to access the community after Westminster council reduced his care hours A visually impaired Westminster man did not have the help he needed for 14 months after the city council reduced his support package, the Local Government and Social Care Ombudsman found. The man, who also has physical health problems, had his support package cut by Westminster City Council after he ...

Luton told to fix benefits backlog by Ombudsman Luton Borough Council is improving the way it administers benefits appeals after the Local Government and Social Care Ombudsman found it had a backlog of cases dating back five years. A man complained on behalf of his mother that the council had cancelled her housing benefit in 2017, but it had taken it until 2023 to refer her case to the Tribunal. ...

Staffordshire fails to complete agreed remedy following Ombudsman complaint The Local Government and Social Care Ombudsman has criticised Staffordshire County Council for failing to apologise to a woman in good time following an earlier investigation. The woman, who has both mental as well as physical health needs, raised her problems with the council to the Ombudsman on two separate occasions. F ...