Pregnant woman turned away after Ealing council uses outdated definition of domestic abuse, Ombudsman says Ealing council wrongly turned away a pregnant woman who approached it for help with housing, despite police and other agencies saying it was not safe for her to return to her tenancy in another area. The woman had suffered domestic abuse and harassment at the hands of her former partner, and ...

Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says A Manchester mum had to live in an unsuitable and unsafe flat with her disabled son for 18 months longer than she should have, according to the Local Government and Social Care Ombudsman. The family of three, including a son with complex needs and medical conditions, were placed in the two bedro ...

London council and care home amend policies after giving confusing information about fees London Borough of Barking and Dagenham and Moreland House care home have agreed to change their charging policies after a resident paid too much for her care, the Local Government and Social Care Ombudsman has said. The council and care home provided a woman’s daughter with confusing and sometimes incorrect ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 3 • Common Issues and Learning Points: Designing services that protect peop ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 3 • Common Issues and Learning Points: Designing services that protect peop ...

Building control This fact sheet is aimed primarily at householders who have problems with a building control issue and may be considering making a complaint to the Ombudsman. I have a problem with the council’s handling of a building control matter. Can the Ombudsman help me? Only rarely: Primary responsibility for building work and compliance with the Regulations rests with building owners and ...

City council to amend school transport policy following Ombudsman investigation Coventry City Council has agreed to amend the way it handles appeals about free school transport after the Local Government and Social Care Ombudsman found its policy did not meet statutory guidelines. The problem was uncovered after a man complained he had not been given a fair hearing when he appealed against the co ...

City council in foster carer dispute after girl’s mother dies Birmingham City Council considered allowing an 11 year-old girl to be deported during a dispute with her foster carers, the Local Government and Social Care Ombudsman has discovered. The girl, who was born in the UK, was being looked after by family friends after her mother died as she had no other relatives in the country. The couple ...

Council to reconsider how it allocates housing following Ombudsman investigation East Lindsey District Council has been asked to review its housing allocations policy to ensure it meets its equality duties, following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman looked at the council’s policy after a couple complained they had been barred from joining the housi ...

City of Wolverhampton Council to improve its adoption recruitment process Wolverhampton council has agreed to ensure its adoption recruitment procedure adheres to statutory guidance, following an Ombudsman investigation. The move has come following a woman’s complaint about the way she was assessed and rejected for adoption by an agency acting on the council’s behalf. The Ombudsman found the agen ...