Council told woman with dementia to change care home when her money ran out Brighton and Hove City Council told a woman’s family she would have to move to a cheaper care home when her money ran out, without assessing whether moving would harm her, the Local Government and Social Care Ombudsman has found. The woman had been paying for her care at a residential home near to her daughter. When her m ...

Council wrote to 99 families about EHC Plan reviews that did not happen - Ombudsman Nearly 100 children and young people with Education Health and Care (EHC) plans in the North East have not had their support updated properly by Stockton on Tees Borough Council, the Local Government and Social Care Ombudsman has found. The issue came to light during an Ombudsman’s investigation, after a mother co ...

Family left to sofa surf for 12 months after being ‘forgotten’ by Waltham Forest council A Waltham Forest family had to sofa surf for 12 months because the local council forgot about them, the Local Government and Social Care Ombudsman has found. The family became homeless in August 2022 but the Ombudsman’s investigation into the family’s complaint found the council did not do enough to help them ...

Leicester City Council refuses to pay Ombudsman remedy to domestic abuse victim following complaint Leicester City Council has refused part of the Ombudsman’s recommendation to pay a homeless woman for not giving her the right support when she asked it for help. The Local Government and Social Care stepped in to investigate after the mother and her children were forced to flee their home to escap ...

Homeless family left in damp and cockroach-infested properties by London council London Borough of Haringey did not deal properly with disrepair issues at the two properties where it placed a homeless family, the Local Government and Social Care Ombudsman found. Problems the mother and her children encountered in the temporary accommodation included cockroach infestations, issues with the gas sup ...

Publicising planning applications This fact sheet is aimed primarily at people who believe that the council has failed to advise them of a planning application that may affect them and may be considering making a complaint to the Ombudsman. The council did not tell me about a planning application. Can the Ombudsman help me? Yes, in some circumstances. If you believe that the council failed to tel ...

Homeless Croydon man left to sleep on the streets because council did not do enough to help A Croydon man with mental health difficulties was left to sleep on the streets despite asking the council for help, the Local Government and Social Care Ombudsman has found. The man first approached London Borough of Croydon for help in July 2023 after he had become homeless. The Ombudsman’s investigation ...

Enfield family left in unsuitable accommodation for three years A disabled dad and his family were left in mouldy, mouse-infested temporary accommodation, despite Enfield council accepting it was not suitable for their needs, the Local Government and Social Care Ombudsman has found. The father, who has mobility problems and uses a wheelchair, first approached the Ombudsman in 2017. That investiga ...

Social workers should have done more to ensure man received appropriate care Social workers in Northamptonshire did not do enough to ensure a care home implemented a vulnerable man’s care plan, a Local Government and Social Care Ombudsman investigation has found. Despite the man’s family raising concerns about the care he was receiving, social workers did not do enough to ensure he was properly l ...

Somerset mum had to pay for children’s therapy while she waited for council funding A Somerset mother was left more than £7,000 out of pocket while she waited for the council to release funds for her children’s much-needed therapy, the Local Government and Social Care Ombudsman has found. The mother, whose children’s extensive special educational needs mean they have Education, Health and Care (E ...