Ombudsman issues third critical report about Birmingham’s bin collections The Local Government and Social Care Ombudsman is again having to report on Birmingham’s waste collection services after the council had made assurances things would improve. The most recent report concerns three residents in different parts of the city, who had all been receiving assisted collections – where crews collect ...

County council failed to meet man’s needs, leaving him to pay for some of his own care Hampshire County Council has been criticised by the Local Government and Social Care Ombudsman after it failed to meet an elderly man’s needs when his finances ran short. The man, who has dementia, had initially paid for the care he received in his home. But, in Spring 2019, when a relative alerted the council ...

Norfolk council agrees to rigorous scrutiny of services for children with Special Educational Needs Councillors in Norfolk will be provided with regular detailed analysis of the county council’s special educational needs services following a critical Ombudsman report. The Local Government and Social Care Ombudsman was asked to investigate, for a second time, the support Norfolk County Council pro ...

Lancashire family left in overcrowded conditions for more than a decade A Lancashire mother of three, who also took on the care of her two grandchildren, had to sleep on a mattress in her living room for more than 10 years because the county council did not deliver the support it had agreed to. The woman, who already had young children living with her in a small three-bedroomed terraced house, wa ...

Monthly News February 2020 27 Feb 2020 Council leaves vulnerable Norfolk man without enough care before he died 25 Feb 2020 Council asked to revise transport policy for adult learners with Special Educational Needs 20 Feb 2020 Folkestone council chastised by Ombudsman over housing complaint 12 Feb 2020 Ombudsman reminds councils about care home top-up fees 06 Feb 2020 Luton to review some of its ...

Birmingham City council to refund 11 years of care home fees family paid in error Birmingham City Council will repay a city family more than 11 years of care home fees after the Local Government and Social Care Ombudsman found the family should never have been charged. The Ombudsman was asked to step in after the family complained to the council that they were asked to pay a so-called ‘top-up’ fe ...

Rotherham family prevented from spending quality time together in man’s final days An elderly man’s stepdaughter was not allowed to spend proper time with him before he died because Rotherham Council decided at face value she was a risk, following a safeguarding referral, the Local Government and Social Care Ombudsman has found. The man had dementia and had been cared for in his home for five yea ...

Ombudsman investigation finds young Sheffield woman let down by city council A vulnerable young Sheffield woman was told by the city council during its investigation into the abuse she suffered that she could have stopped it sooner if she had spoken up. The Local Government and Social Care Ombudsman was asked to investigate after the woman and her family felt Sheffield City Council’s own inquiry ...

Surrey to apologise to family for not providing boy with proper education Surrey County Council has agreed to review how it arranges and monitors special educational needs support for children and young people in the county following a Local Government and Social Care Ombudsman investigation. The Ombudsman was asked to investigate for the second time by the family of a young boy with Special Educ ...

Nuisance from dust or smoke This fact sheet is aimed primarily at people who have concerns that the council is not taking action about the nuisance from dust or smoke they are experiencing and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry o ...