Family left to sofa surf for 12 months after being ‘forgotten’ by Waltham Forest council A Waltham Forest family had to sofa surf for 12 months because the local council forgot about them, the Local Government and Social Care Ombudsman has found. The family became homeless in August 2022 but the Ombudsman’s investigation into the family’s complaint found the council did not do enough to help them ...

Oxfordshire fails to provide alternative education for a year Oxfordshire County Council has been told it needs to pay £5,000 to the mother of an Autistic boy to make up for the 12 months education he missed when he was unable to attend school. The Local Government and Social Care Ombudsman has also asked the council to pay the mother £2,200 to reimburse the cost of the educational psychologist s ...

Council told woman with dementia to change care home when her money ran out Brighton and Hove City Council told a woman’s family she would have to move to a cheaper care home when her money ran out, without assessing whether moving would harm her, the Local Government and Social Care Ombudsman has found. The woman had been paying for her care at a residential home near to her daughter. When her m ...

Monthly News November 2020 26 Nov 2020 County council failed to meet man’s needs, leaving him to pay for some of his own care 26 Nov 2020 Council told woman with dementia to change care home when her money ran out 19 Nov 2020 Council to reconsider how it allocates housing following Ombudsman investigation 05 Nov 2020 Sheffield boy misses out on full-time secondary school education because of coun ...

Child protection issues This fact sheet is for parents, carers, children and young people who have experienced problems with a child protection issue and may be considering making a complaint to the Ombudsman. I have a problem with a child protection matter. Can the Ombudsman help me? In many cases, yes. Where a child is thought to be at risk of significant harm, the council has a duty to make en ...

Enfield family left in unsuitable accommodation for three years A disabled dad and his family were left in mouldy, mouse-infested temporary accommodation, despite Enfield council accepting it was not suitable for their needs, the Local Government and Social Care Ombudsman has found. The father, who has mobility problems and uses a wheelchair, first approached the Ombudsman in 2017. That investiga ...

Young family left homeless by Haringey benefits blunder A young family, including a disabled child, had to leave their home following a miscalculation of their housing benefits by London Borough of Haringey, reports the Local Government and Social Care Ombudsman. The single-parent family had been living in privately rented accommodation, but were asked to leave by their landlord after the council ...

Social workers should have done more to ensure man received appropriate care Social workers in Northamptonshire did not do enough to ensure a care home implemented a vulnerable man’s care plan, a Local Government and Social Care Ombudsman investigation has found. Despite the man’s family raising concerns about the care he was receiving, social workers did not do enough to ensure he was properly l ...

Somerset mum had to pay for children’s therapy while she waited for council funding A Somerset mother was left more than £7,000 out of pocket while she waited for the council to release funds for her children’s much-needed therapy, the Local Government and Social Care Ombudsman has found. The mother, whose children’s extensive special educational needs mean they have Education, Health and Care (E ...

Be clear about visits to home-schooled children says Ombudsman Councils must be clear with parents of home-schooled children whether home visits are routine or triggered by specific concerns, the Local Government and Social Care Ombudsman has said. This comes following an investigation into a complaint about Leicester City Council, after attendance officers visited a family based on unsubstantiat ...