Homeless Haringey family left in bed and breakfast accommodation because of council errors A Haringey mother of six has been living in bed and breakfast accommodation since February 2020 because her local council did not do enough to prevent her from becoming homeless, the Local Government and Social Care Ombudsman has found. The mother, some of whose children are disabled, had been living in pri ...

Councils should remedy without delay – Ombudsman The Local Government and Social Care Ombudsman has been compelled to highlight two cases where a council has not acted to put things right in good time. Bury Metropolitan Borough Council has taken too long to carry out the Ombudsman’s recommendations in two separate education complaints, leading the LGSCO to publish reports on both cases. In the fi ...

Wirral teen missed out on post-16 education because of council faults Wirral MBC has been asked to pay a teenager more than £4,000 after it failed to put in place proper educational provision for him. The Local Government and Social Care Ombudsman was asked to investigate by the teenager’s mother after the council took too long to review her son’s Education, Health and Care (EHC) Plan. This left ...

Ombudsman encouraged by Liverpool’s response to complaints review The Local Government and Social Care Ombudsman (LGSCO) has welcomed Liverpool City Council’s approach to, and progress on, overhauling and improving the way it handles complaints. The Ombudsman was invited to carry out a full review of the council’s complaint handling procedures, as part of a raft of reviews prompted by government- ...

Islington woman scared she would be “left to die” due to council inaction A disabled Islington woman was left in a state of neglect after her local council took too long to decide what funding it would give her to manage her own support needs, the Local Government and Social Care Ombudsman has reported. The woman has several long-term health conditions that make it difficult for her to complete m ...

Somerset County Council fails to complete assessment of woman’s needs Somerset County Council has been asked to complete its assessment of a disabled woman’s needs following an earlier complaint to the Local Government and Social Care Ombudsman. Following that complaint, the council had agreed to reassess the woman’s needs properly and consider her eligibility under the Care Act 2014. However, th ...

Monthly News November 2020 26 Nov 2020 County council failed to meet man’s needs, leaving him to pay for some of his own care 26 Nov 2020 Council told woman with dementia to change care home when her money ran out 19 Nov 2020 Council to reconsider how it allocates housing following Ombudsman investigation 05 Nov 2020 Sheffield boy misses out on full-time secondary school education because of coun ...

Child protection issues This fact sheet is for parents, carers, children and young people who have experienced problems with a child protection issue and may be considering making a complaint to the Ombudsman. I have a problem with a child protection matter. Can the Ombudsman help me? In many cases, yes. Where a child is thought to be at risk of significant harm, the council has a duty to make en ...

Publicising planning applications This fact sheet is aimed primarily at people who believe that the council has failed to advise them of a planning application that may affect them and may be considering making a complaint to the Ombudsman. The council did not tell me about a planning application. Can the Ombudsman help me? Yes, in some circumstances. If you believe that the council failed to tel ...

Homeless Croydon man left to sleep on the streets because council did not do enough to help A Croydon man with mental health difficulties was left to sleep on the streets despite asking the council for help, the Local Government and Social Care Ombudsman has found. The man first approached London Borough of Croydon for help in July 2023 after he had become homeless. The Ombudsman’s investigation ...