Travel and subsistence policy Introduction This Policy sets out the rules as to how members of staff can claim for expenses incurred in the performance of their duties for the LGSCO and the details of the principles and rules relating to staff expenses, including taxable staff expenses. The purpose of this Policy is to ensure that employees are properly reimbursed for legitimate business expenses ...

What we can and cannot look at What we can investigate We can investigate complaints about most council services, even if the council pays another organisation (like a private company) to provide them. We can also investigate adult care services that people pay for themselves, like living in a care home or having care provided in their own home. We also deal with complaints about some other organ ...

Devon teen missed out on education because of council delays A Devon teenager with special educational needs has missed out on nearly a year’s education because the county council did not plan for her to move schools when she finished Year 11, the Local Government and Social Care Ombudsman has found. Official guidance says councils must put plans in place before the end of March, when young peopl ...

Industrial Action This factsheet is aimed primarily at people who have suffered a loss of service because of industrial (strike) action and who are thinking about making a complaint to us, or who have already registered a complaint. What is industrial action? For the purposes of this factsheet, we have used the term ‘industrial action’ to refer to workers going on strike due to disputes with thei ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionLast updated: January 2026 The Financial Instructions will be reviewed at least every two years, and the responsibility for the review and approval of any changes, lies with the Corporate Managem ...

Ombudsman and Enforcement Conduct Board sign agreement The Local Government and Social Care Ombudsman and Enforcement Conduct Board (ECB) have signed a Memorandum of Understanding to aid better investigation of complaints and concerns about enforcement agents. The Ombudsman investigates complaints about enforcement agents – more commonly known as bailiffs – when acting on behalf of local authorit ...

Corby Borough Council Find local authorities Annual statistics Sort annual statistics for Corby Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recomm ...

Corby Borough Council Find local authorities Annual statistics Sort annual statistics for Corby Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recomm ...

Woman loses car because of failings by Merton enforcement agents Merton enforcement agents acting on behalf of the local council wrongly seized a woman’s car – and her means of employment – when attempting to recover a debt, the Local Government and Social Care Ombudsman has found. The woman had incurred the debt she owed to London Borough of Merton through unpaid council tax and road traffic off ...

Enforcement agents (bailiffs) This fact sheet is aimed primarily at anyone who is experiencing problems with a bailiff employed by a council or other enforcing authority and may be considering making a complaint to the Ombudsman. Enforcement agents are what were more commonly known as bailiffs. I have a complaint against an enforcement agent. Can the Ombudsman help me? In some cases, yes. If your ...