Corby Borough Council Find local authorities Annual statistics Sort annual statistics for Corby Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recomm ...

Haringey and Islington councils criticised for how they recovered business rate debts The Local Government and Social Care Ombudsman has criticised two London councils for the way they tried to recover historic business rate debts. In one case, London Borough of Islington tried to recover debts going back to the early 2000s, despite the woman telling them she was not liable. The Ombudsman’s inves ...

Travel and subsistence policy Introduction This Policy sets out the rules as to how members of staff can claim for expenses incurred in the performance of their duties for the LGSCO and the details of the principles and rules relating to staff expenses, including taxable staff expenses. The purpose of this Policy is to ensure that employees are properly reimbursed for legitimate business expenses ...

What we can and cannot look at What we can investigate We can investigate complaints about most council services, even if the council pays another organisation (like a private company) to provide them. We can also investigate adult care services that people pay for themselves, like living in a care home or having care provided in their own home. We also deal with complaints about some other organ ...

Enforcement agents (bailiffs) This fact sheet is aimed primarily at anyone who is experiencing problems with a bailiff employed by a council or other enforcing authority and may be considering making a complaint to the Ombudsman. Enforcement agents are what were more commonly known as bailiffs. We will use the term bailiff in this factsheet. I have a complaint against a bailiff. Can the Ombudsman ...

Devon teen missed out on education because of council delays A Devon teenager with special educational needs has missed out on nearly a year’s education because the county council did not plan for her to move schools when she finished Year 11, the Local Government and Social Care Ombudsman has found. Official guidance says councils must put plans in place before the end of March, when young peopl ...

Industrial Action This factsheet is aimed primarily at people who have suffered a loss of service because of industrial (strike) action and who are thinking about making a complaint to us, or who have already registered a complaint. What is industrial action? For the purposes of this factsheet, we have used the term ‘industrial action’ to refer to workers going on strike due to disputes with thei ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 21 March 2025 Financial Instructions search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionLast updated: January 2025 The Financial Regulations are the public commitment of how we regulate and manage the financial arrangements and transactions of the organisation. The Financial Instructio ...

Focus Reports and Good Practice Guides Focus reports highlight common or systemic issues we see, brought to life with case studies from our complaints. They share learning from complaints to help councils and care providers make improvements, contribute to public policy debates and give elected members tools to scrutinise local services. Focus reports are web-based publications. If you need any o ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 02 April 2025 Compliance Manual search Search this content Submit search Part 8 • Appendix 2 - SMART principles Appendix 2 - SMART principles When we recommend a remedy to a body in jurisdiction we must ensure that our recommendations are clear and that they remedy the injustice which flows from the fault. Any recommendation ...