Croydon council fails to provide respite for disabled teen’s mum The Local Government and Social Care Ombudsman has criticised London Borough of Croydon for failing to provide respite care for the mother of a disabled teenager because it would cost too much. The council argued that the care for the teen, who has Autism, Attention Deficit Hyperactivity Disorder (ADHD) and is largely non-verbal, wo ...

Council asked to repay father’s nursery fees following ombudsman investigation Royal Borough of Windsor and Maidenhead Council has been asked to partially reimburse the fees a father paid while his daughter was receiving free nursery care, after the Ombudsman found it did not ensure a company was providing transparent invoices. The child attended nursery, with some of the hours being paid for by ...

Child at risk of gang violence because of council failings A four-year-old child was placed at risk of gang violence because Croydon council did not do enough to check on them and their mother when their uncle was released from prison and allowed to live with them, the Local Government and Social Care Ombudsman has found. The child’s young mother left foster care in 2016 shortly after her 18th bi ...

Dudley council to refund care home fees following Ombudsman investigation Dudley council has agreed to refund care home top-up fees for concerned families whose relatives were not offered an affordable placement, because of a Local Government and Social Care Ombudsman investigation. The agreement has come following a complaint from a man about care home top-up fees he paid for his mother’s care. ...

City council in foster carer dispute after girl’s mother dies Birmingham City Council considered allowing an 11 year-old girl to be deported during a dispute with her foster carers, the Local Government and Social Care Ombudsman has discovered. The girl, who was born in the UK, was being looked after by family friends after her mother died as she had no other relatives in the country. The couple ...

Council to reconsider how it allocates housing following Ombudsman investigation East Lindsey District Council has been asked to review its housing allocations policy to ensure it meets its equality duties, following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman looked at the council’s policy after a couple complained they had been barred from joining the housi ...

London council reviews Blue Badge assessment process following Ombudsman complaint London Borough of Barking and Dagenham has agreed to review the way it assesses applications for the disabled ‘Blue Badge’ parking scheme after the Local Government and Social Care Ombudsman found numerous failings in the way the council was running the scheme. A complaint about the way an application was rejected ...

City council to amend school transport policy following Ombudsman investigation Coventry City Council has agreed to amend the way it handles appeals about free school transport after the Local Government and Social Care Ombudsman found its policy did not meet statutory guidelines. The problem was uncovered after a man complained he had not been given a fair hearing when he appealed against the co ...

Heavily pregnant woman left to ‘sofa surf’ by Hounslow council A homeless woman left to sofa surf by London Borough of Hounslow while heavily pregnant, has been given permanent accommodation during a Local Government and Social Care Ombudsman investigation. The woman was seven months pregnant when she was made homeless after falling out with her parents, but instead of taking her homelessness app ...

Council cuts London family’s support for disabled son without reassessment A man with special needs should not have had his support package significantly cut by London Borough of Bromley, the Local Government and Social Care Ombudsman has found. The man, who has autism and other needs, and his mother had been in receipt of support which included one-to-one care, transport costs and a placement in ...