Ombudsman urges Kirklees council to learn from complaints Kirklees Metropolitan Borough Council has been told to learn from complaints after it left a boy with learning difficulties without the full support he needs for three years. The boy’s mum has had to complain to the Local Government and Social Care Ombudsman no fewer than three times in the past two years to get the council to provide the ...

City council didn’t do enough to help abused resident Coventry City Council did not consider what else it could do to help a man who was subject to homophobic abuse when he called on officers to help, the Local Government and Social Care Ombudsman has found. The man, who lives in a housing association property in the city, reported his neighbours to the police and his housing association for thei ...

Staffordshire council to think again about care leaver’s complaint Staffordshire County Council has agreed to reconsider whether to investigate a woman’s complaint about her time as a child in its care, following an investigation by the Local Government and Social Care Ombudsman. The woman became a looked after child for a short time as a teenager in 2011, when she could no longer live with her p ...

Council fails to help care users maintain their homes Hertfordshire County Council has been asked to review its social care practices to ensure it meets its Care Act duties to help people keep their home tidy. An investigation by the Local Government and Social Care Ombudsman found the council routinely telling people it would not fund support to maintain a habitable home, and that they should fi ...

Council denies its obligations to homeless domestic violence victim Oadby and Wigston Borough Council has refused to accept it has done anything wrong when it failed to take a homelessness application from a victim of domestic violence, despite an Ombudsman investigation into its actions. The woman had been living in another council area when she approached the council for help to house herself a ...

Norfolk council failed two boys with Special Educational Needs Norfolk County Council’s provision for children with special educational needs (SEN) has been criticised in two separate investigations after the Local Government and Social Care Ombudsman revealed it had already upheld nine similar complaints. In the first case, a mother complained the council did not provide her son with suitable ed ...

Council staff should speak out about discrimination, Ombudsman finds Hertfordshire County Council has not yet agreed to Ombudsman recommendations to improve its practices after a primary school admitted it had discriminated against a little boy because of his disabilities. The Local Government and Social Care Ombudsman was asked to investigate by the boy’s parents after the council failed to ackn ...

Ombudsman finds London council failed to keep child safe The Local Government and Social Care Ombudsman has said the London Borough of Lewisham exposed a former looked after child to ‘significant harm’ while she was in its care and failed to look into her concerns properly. The woman complained to the Ombudsman that the council did not properly investigate when she made allegations of significant ...

Gloucester business owners’ headache following council lack of action A Gloucester couple say they have lost business because the city council has not properly investigated their reports of a neighbour’s noise nuisance. The duo complained to the Local Government and Social Care Ombudsman after they were not satisfied with the way Gloucester City Council investigated their complaints about noise b ...

Council ignores medical evidence when deciding man’s housing application Croydon council failed to take into account a man’s life-threatening health conditions – despite receiving letters from his specialists – when it decided the type of homes he could apply for, the Local Government and Social Care Ombudsman has found. The man, who has epilepsy, agoraphobia and anxiety, had asked London Borough ...