Folkestone council chastised by Ombudsman over housing complaint Folkestone and Hythe council has been heavily criticised by the Local Government and Social Care Ombudsman for the way it responded to a complaint about its treatment of a homeless family. The Ombudsman was asked to investigate after a family, which includes two small children, was left waiting for support when it approached the cou ...

Ombudsman issues rare further report into Medway Council The Local Government and Social Care Ombudsman has made the rare move to issue a further report because Medway Council has not implemented the Ombudsman's recommendations or followed the correct process to disagree with them. The Ombudsman decided in September 2017 the council should provide school transport for a girl in its area because s ...

Cornwall Council leaves homeless teenager in a tent Cornwall Council made a host of significant failings when it accommodated a vulnerable 17 year-old boy in a tent and caravan over a summer, a Local Government and Social Care Ombudsman investigation has found. The boy spent five weeks in a tent, four weeks in a static caravan and several nights sleeping rough after approaching the council for he ...

Ombudsman urges Kirklees council to learn from complaints Kirklees Metropolitan Borough Council has been told to learn from complaints after it left a boy with learning difficulties without the full support he needs for three years. The boy’s mum has had to complain to the Local Government and Social Care Ombudsman no fewer than three times in the past two years to get the council to provide the ...

Man denied Human Rights because of council delay Nottinghamshire County Council left a man in a care home away from his family for five months, without having any regard for his basic human rights, a Local Government and Social Care Ombudsman investigation has found. The man, who has dementia, had been placed in the care home by his wife while she struggled to look after her son who had been diag ...

Council fails to respond to restaurant nuisance complaints A Brentwood homeowner, suffering years of distress because the council did not properly investigate her concerns about the restaurant next door to her, has had her complaint upheld by the Local Government and Social Care Ombudsman. The woman complained to the council about various nuisances she experienced living next door to the restaura ...

London council fails to support vulnerable mother properly London Borough of Ealing did not carry out adequate assessments of the support a disabled mother needed when her young son moved from nursery to school, the Local Government and Social Care Ombudsman has found. The mother, who has physical and mental health needs, takes strong medication and is in chronic pain, lives with her young son. S ...

Birmingham bins not returned because of council squabble Bickering Birmingham bin workers have left residents in one city street having to return their heavy communal bins to the right place, the Local Government and Social Care Ombudsman has said. Until last summer residents in the block of flats had their bins emptied and returned to their storage area but since then, collection crews have left ...

Council investigation into member’s conduct flawed, says Ombudsman Standards investigations by councils into the actions of councillors need to be conducted fairly and properly, the Local Government and Social Care Ombudsman has said. The warning comes after the Ombudsman was asked to look at the way Teignbridge District Council investigated the actions of a councillor, Cllr Daws, after the counc ...

Liverpool man left street homeless by city council A Liverpool man, who needed surgery, was left street homeless for six months during the COVID pandemic, despite asking the city council for help. The Local Government and Social Care Ombudsman has reported how the man first became homeless in June 2020 and said he contacted Liverpool City Council for help in the same month. He said he made two fu ...