Council care calculations called into question North Yorkshire Council has been told to re-calculate how much a woman should pay for her care after the Local Government and Social Care Ombudsman found issues with its predecessor’s sums. The family of a woman, who sold her house when she moved into a care home, complained the former county council had wrongly taken into account money the woman had ...

Autistic man failed by Bradford council Bradford council’s failure to provide support to an autistic man has put his employment, family life and sense of self at risk, the Local Government and Social Care Ombudsman has found. The man, who lives with his partner and children in the city, needs support to go about his daily life, including working to provide for his family. He complained to the Omb ...

Somerset West and Taunton District Council Find local authorities Somerset West and Taunton District Council is a merger of several smaller councils and the historical information for these are located from the following links. Taunton Deane Borough Council West Somerset District Council Annual statistics Sort annual statistics for Somerset West and Taunton District Council by annual intervals 20 ...

Somerset West and Taunton District Council Find local authorities Somerset West and Taunton District Council is a merger of several smaller councils and the historical information for these are located from the following links. Taunton Deane Borough Council West Somerset District Council Annual statistics Sort annual statistics for Somerset West and Taunton District Council by annual intervals 20 ...

Council fails to investigate cancer cluster concerns Barking and Dagenham council is to investigate reports of a possible cancer cluster within the borough, after it previously failed to act on a woman’s concerns. The council has also agreed to make a number of improvements to its services which have been recommended by the Local Government and Social Care Ombudsman in its investigation of the ca ...

Ombudsman lambasts council for not honouring agreement A council which showed ‘scant respect’ for providing an agreed remedy to a vulnerable young person has been criticised for a second time by the Local Government and Social Care Ombudsman. In 2016, Northamptonshire County Council had agreed to improve services for a young woman who had learning difficulties after failing to provide her with th ...

Teenager wrongly left homeless by London council A homeless Islington teenager has been lost in the system after council officers failed to support her when she called on them for help. London Borough of Islington failed to separate the teenager’s need for help from her mother’s homelessness application, and wrongly told her it owed her no duty, a Local Government and Social Care Ombudsman invest ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 24 March 2025 Guidance on Jurisdiction search Search this content Submit search Part 11 • 11. Should we investigate? 11.1 Introduction The Local Government Act 1974 s24A Power to Investigate sets out the basis for how we can use our discretion. We frequently refer to this as using ‘our general discretion’ or ‘O ...

Council fails to investigate children’s services complaints properly The Local Government and Social Care Ombudsman has criticised Isle of Wight Council for failing to properly investigate a mother’s complaint about the way it removed her disabled son’s personal budget. The Ombudsman’s investigation found the council did not follow procedures set out in law for dealing with complaints about child ...

Ombudsman issues practical guidance to council housing officers Officers who make decisions on people’s housing needs based on medical assessments, have been provided with a new good practice guide by the Local Government and Social Care Ombudsman. Based on lessons from previous Ombudsman complaints, one of the key learning points highlighted in the guide is for councils to properly evidence that ...