Harassment or illegal eviction by your private landlord

This fact sheet is aimed at people living in private rented accomodation who are being harassed or thereatened with eviction by their landlord, and those who have already been evicted illegally, and who may be considering making a complaint to the Ombudsman.

My landlord is trying to evict me. Can the Ombudsman help me?

In some cases, yes. But first you should contact your council. The council can take action against private landlords who harass or illegally evict their tenants. We can consider your complaint if you feel the council has not dealt with the matter properly.

What is harassment?

The law says it is harassment if a landlord or his agent does anything to interfere with the peace or comfort of a tenant, or acts with the intention of making them leave. Harassment can come in many forms, for example:

  • threatening to evict someone without going through the correct legal procedure
  • threatening violence
  • disconnecting the electricity, gas or water supply
  • entering the home without permission.

What is illegal eviction?

Your legal rights about eviction will depend on the kind of agreement you have with your landlord. But usually the landlord must first give you proper notice to leave. Most private tenants are entitled to at least two months’ notice. Even when a notice has run out, the landlord will usually need to get a court order before having a legal right to evict you. If your landlord forces you out or changes the locks before that stage, this could be an illegal eviction.

What should the council do?

If you are being harassed and believe your landlord may want to evict you illegally, or if you have already been evicted, you can ask the council for help. The council should advise you about your housing rights and options. Some councils also have tenancy relations officers who deal specifically with harassment and illegal eviction cases.

The council has powers under the Protection from Eviction Act 1977 to investigate complaints of harassment and illegal eviction, and to prosecute a landlord where he or she commits an offence. But the council has no power to force a landlord to reinstate an illegally evicted tenant as only a court can do this.  or to help with a claim for damages against a landlord. Separately a tenant can take their landlord to court themselves to claim for damages for an illegal eviction. So you may also need to seek advice from a solicitor or law centre about pursuing those matters.

How do I complain?

The council’s policy should say how long it will take to respond. Our Complaint Handling Code says councils should have no more than two stages in a complaint process. The longest a complaint should take is 16 weeks.

The council should provide you with updates on your complaint, including when it may take longer to respond.

If your complaint is not making any progress, you can follow our top tips for making a complaint to find out what is happening.

If you complained more than 16 weeks ago, and you have not received a final response, we may be able to make enquiries about what is happening to your complaint. You should have tried to ask the council what is happening before contacting us about any delay.

If the council has sent you a final response (usually saying something like ‘this is our final response’) and you are unhappy with the outcome, you can complain to us.

You should normally make your complaint to us within 12 months of realising that the council has done something wrong.

If you can consider my complaint what will the Ombudsman look for?

We will consider whether the council has done something wrong in the way it dealt with you and whether this has caused you a problem. Some of the issues we can look at are if the council:

  • did not consider your concerns properly
  • failed to advise you about your rights
  • failed to investigate your allegations properly
  • did not take appropriate action, or
  • took too long to deal with your case.

But we cannot investigate the way the council deals with legal proceedings because the law does not allow us to do this.

What happens if the Ombudsman finds the council was at fault?

If we find that the council did not deal with your case properly we will consider whether it should do something to put matters right. We cannot force the council to prosecute your landlord but we may ask it to take other action, for example:

  • by taking urgent steps to investigate the situation and address the problem, or 
  • by giving you further advice or support with housing.

Sometimes we ask the council to pay a financial remedy. We may also recommend that it reviews the way it deals with similar cases.

Examples of some complaints we have considered

Miss X lived in private rented accommodation. She contacted the council for help after she returned from a trip to find her landlord had changed the locks. The council tried to contact her landlord without success. It advised Miss X to contact a homelessness charity.
Miss X contacted the council again. It had some contact with the landlord who said Miss X had surrendered her tenancy. Miss X asked the council about the landlord’s response. The council did not reply. 
When Miss X asked the council how she could access the property to retrieve her belongings it told her to speak to its homelessness service. 
Miss X then complained the council had failed to take any action in response to her report of an illegal eviction. In its complaint response the council said it did not have the power to prosecute her landlord, and she should seek legal advice.
We found fault with the council for failing to take further action to obtain evidence from the landlord and Miss X when the landlord disputed her version of events. It wrongly told her to contact the homelessness service about the illegal eviction when its Tenancy Relations Service is responsible for investigating allegations of illegal evictions. It wrongly told her it did not have the power to prosecute landlords when the Protection from Eviction Act 1977 is clear councils can prosecute landlords when they commit an offence. 
To remedy the injustice the council agreed to apologise to Miss X and make a payment to reflect the distress caused. It also agreed to conduct a robust investigation into Miss X’s allegations and decide whether it needed to take any further action regarding her landlord. And it agreed to remind officers of the council’s powers under the Protection from Eviction Act 1977.
Mr B lived in a privately rented property. Mr B and a relative contacted the council for help after receiving aggressive messages from their landlord. Later on Mr B contacted the council again as his landlord had tried to force entry and was threatening to change the locks that day. Both times Mr B was promised a call back from a housing officer, but this did not happen until more than six weeks after his first contact. It then emerged that the council had not passed on Mr B’s concerns to the housing team that dealt with landlord harassment. By the time the right team became involved Mr B had taken his own action by obtaining an injunction against his landlord. The council said it would investigate the harassment claims but in fact took no further action. We found fault with the council for its failures to provide timely advice and support to Mr B or properly consider whether to prosecute his landlord. To address the injustice caused to Mr B we recommended the council to apologise, pay him a substantial financial remedy and properly reconsider his harassment case. The council also agreed to review its procedures for dealing with phone calls and complaints about landlord harassment and provide further training to housing officers.

Other sources of information

If you are in a crisis and you need immediate practical help or advice on your legal rights you can contact Shelter who run a free national telephone advice line (0808 800 4444) and have a network of housing aid centres across England – you can find out more at england.shelter.org.uk

Free advice from Citizens Advice, and contact details for  is free and your local nearest Citizens Advice Bureau can be found online at: www.adviceguide.org.uk.

Our fact sheets give some general information about the most common type of complaints we receive but they cannot cover every situation. If you are not sure whether we can look into your complaint, please contact us.

We provide a free, independent and impartial service. We consider complaints about the administrative actions of councils and some other authorities. We cannot question what a council has done simply because someone does not agree with it. If we find something has gone wrong, such as poor service, service failure, delay or bad advice and that a person has suffered as a result we aim to get it put right by recommending a suitable remedy.

January 2026

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