Purpose

This Memorandum of Understanding (MoU) has been agreed by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman. The MoU is based on the relevant provisions in the Localism Act 2011. 

While this MoU does not create or impose legally binding rights or obligations on the part of LGSCO or the Housing Ombudsman, both organisations are committed to working in accordance with its provisions. Each organisation will take steps to ensure that their staff are aware of what is in the MoU. They will keep staff updated about it, and about the responsibilities it places on their staff. The MoU will also be made public and placed on both organisations’ websites which we consider is the best way to bring it to the attention of the public.