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Investigation Manual

32. Closing a complaint

There are steps that need to be completed in every completed case before it can be closed on ECHO. The following checklist lists the necessary actions:

Action Complete (Y/N)
Copied and amended DD  
Checked FD for real names using 'find'  
Put remedy on ECHO  
Updated workflow  

Sent FD to PA

Sent FD to BinJ  
Informed CQC/Ofsted  
Sorted folder  
Checked tasks  
Checked category/sub-category  

This checklist is available as an Autotext in Word called Closure List.