Ombudsman welcomes National Audit Office report

The Local Government and Social Care Ombudsman has today welcomed the National Audit Office's (NAO) report on local authority governance.

Ombudsman, Michael King said:

“We welcome the National Audit Office’s report, which highlights the same challenging climate as we did in our recent report, Under Pressure. Failings in governance are intrinsically linked to some of the practical issues we see going wrong when major transformation takes place in local government.

“We urge councils to get ‘the basics’ right when undergoing change. In this climate the core principles of good administration are more important than ever.

“Having a mature attitude to complaints, and using the feedback to reflect on services provided, and as a tool for improvement, is a vital way of helping to ensure services meet local needs.” 

Article date: 15 January 2019

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.