Preventing and Managing Unreasonable Behaviour
This module is only available to officers who have completed our Effective Complaint Handling course since April 2025.
The course aims to help officers and managers when dealing with unreasonable actions by complainants. It will cover our guidance on managing unreasonable behaviour and look at practical ways to prevent and manage these actions.
Key details
- Format: Online via MS Teams
- Duration: 2 hours (10am – 12 noon)
- Cost: £35 per delegate
- Delegate numbers: Maximum two officers per council on each date
Dates available
- Tuesday 19 January 2027
How to apply
Please complete our booking form in one of the two formats below, and email it to training@lgo.org.uk
Our terms and conditions can be found on the booking form or you can download a copy here.
Contact
To contact our training team, email training@lgo.org.uk