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Training for councils and care providers

Improve complaint handling with our online courses, covering effective complaints practice and guidance for councils on applying our Complaint Handling Code

Enhance your organisation’s approach to complaints with our online courses.

Our Effective Complaint Handling course helps staff build the skills and confidence to accept, investigate and decide complaints fairly and effectively. Our Complaint Handling Code module is designed to help officers and managers align their local policies with our Code.

Our training is available to individuals working for local authorities, organisations and care providers under our jurisdiction.

Later this year we plan to expand our programme by introducing subject-specific modules. Further details will be published in due course.

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