For Ombudsman Link Officers, Chief Executives, Monitoring Officers and local councillors
Guidance on complaint handling and good administrative practice
Councillors and MPs
How to help people in your area complain
My Expectations for Raising Concerns and Complaints
Patient and service user expectations of good complaint handling in health and social care
Information for Link Officers
Manual for Councils aimed at link officers and other local authority employees.
Adult social care complaint reviews
Guidance on remedies
Local government complaint reviews
Focus Reports and Good Practice Guides
Our focus reports and good practice guides highlight particular subjects or systemic issues arising from our casework
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