For Ombudsman Link Officers, Chief Executives, Monitoring Officers and local councillors
Guidance notes
Guidance on complaint handling and good administrative practice
Councillors and MPs
How to help people in your area complain
My Expectations for Raising Concerns and Complaints
Patient and service user expectations of good complaint handling in health and social care
Adult social care complaint reviews
Guidance on remedies
Local government complaint reviews
Focus Reports and Good Practice Guides
Our focus reports and good practice guides highlight particular subjects or systemic issues arising from our casework
Manual for Councils
Information for councils and authorities about how to engage with our processes including responding to our enquiries, complying with our recommendations and reporting our decisions
Required cookies
These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.
View required cookies
Analytical cookies
Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.We recommend you set these 'ON'.
View analytical cookies
In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.
Privacy settings
It appears that your web browser does not support JavaScript, or you have temporarily disabled scripting. Either way, this site won't work without it. Please take a look at how to enable javascript for more help.