Commission meeting - 26 April 2018

1. Welcome and introductions
    
2. Apologies
    
3. Declarations of interest
    
4. Any other Business
    
5. Casework briefing
   (no papers)
    
6. Minutes of the meeting held on 2 February 2018
    
7. Matters arising - action log
   (attached)
    
8. Unallocated and older complaints
   Restricted item - no paper attached
    
9. Chair and Chief Executive's report 
   (no paper attached)
    
10. Quarterly budget monitoring as at the end of Q4
    (no paper attached)
     
11. 2018-19 budget
    (no paper attached)
     
12. Corporate performance report Oct-Dec 2017
    (attached as CLA 2288))
     
13. Quality and Service standards
    (attached as CLA 2289)
     
14. Draft annual report 2017-18 (confidential)
    Restricted item - no paper attached
     
15. Independent external reviewer report
    Restricted item - no paper attached
     
16. Staff Survey (confidential)
    Restricted item - no paper attached
     
17. Digital Principles
    (attached as CLA 2293)
     
18. Ombudsman Association Service Standards Framework
    (attached as item CLA 2294)
     
19. LGSCO Business Plan 2017-18 - final reporting
    (attached as CLA 2295)
     
20. LGSCO Business Plan 2018-19
    (attached as CLA 2296)
     
21. Strategic risk register
    Restricted item - no paper attached
     
22. Advisory Forum update
    (attached as CLA 2298 and see Advisory Forum page for minutes)
     
23. Draft schedule of meeting dates for 2019-20 (Confidential)
    No paper attached

Date of next Commission meeting: 22 June 2018