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Festive opening hours

Our telephone advice line will have amended hours on Christmas Eve - and will be open from 10am to 1pm. The helpline will then close till Friday 2 January 2026.

Advisers & Advocates

How to complain on someone's behalf or refer complaints to us - includes advice for MPs and councillors

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__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
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Analytical Cookies
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Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

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