Decision search
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Dover District Council (25 010 019)
Statement Closed after initial enquiries Planning applications 19-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his complaint. This is because any injustice caused to Mr X is not significant enough to justify an investigation.
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Basildon Borough Council (25 010 154)
Statement Closed after initial enquiries Trees 19-Nov-2025
Summary: We cannot investigate Miss X’s complaint about how the Council dealt with her concerns about a nuisance tree in a property it owns. This is because the law prevents us from investigating complaints about councils when they are acting as a social landlord.
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Essex County Council (25 010 169)
Statement Upheld Special educational needs 19-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Bath and North East Somerset Council (25 010 552)
Statement Upheld Housing benefit and council tax benefit 19-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing benefit. This is because the Council has taken appropriate action and there is nothing further we would add or recommend.
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Salford City Council (25 009 216)
Statement Closed after initial enquiries Traffic management 19-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his reports of parked vehicles blocking a stretch of cycle lane on his route to work, and that a Councillor did not reply to his correspondence. There is not enough evidence of fault by the Council, nor sufficient significant injustice caused to him by the matters complained of, to warrant us investigating. Mr X’s complaint about the conduct of a Councillor is premature for us to investigate and it would not be unreasonable for him to make this complaint to the Council first.
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Charnwood Borough Council (25 009 624)
Statement Closed after initial enquiries Council tax 19-Nov-2025
Summary: We will not investigate this complaint about the Council’s delay in responding to Miss X’s request for a single person council tax discount. This is because an investigation would be unlikely to result in a different outcome for Miss X.
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Reading Borough Council (25 009 632)
Statement Closed after initial enquiries Other 19-Nov-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s decision to approve a planning application. This is because her complaint is late and I have found no good reason why she could not have come to us sooner.
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London Borough of Tower Hamlets (25 009 728)
Statement Closed after initial enquiries Allocations 19-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council managed his housing application. This is because the complaint relates to events that took place more than 12 months ago therefore his complaint is late. There is no good reason to exercise discretion to investigate these matters.
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Essex County Council (25 009 790)
Statement Closed after initial enquiries Parking and other penalties 19-Nov-2025
Summary: We cannot investigate this complaint about the Council’s enforcement of two penalty charge notices for bus lane contraventions. This is because Mr X has already used his right to ask the Traffic Enforcement Centre to consider his case, which places the matter outside our remit.
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London Borough of Hackney (25 009 793)
Statement Closed after initial enquiries Child protection 19-Nov-2025
Summary: We cannot investigate this complaint about the Council’s involvement with Mr X’s family. The law does not allow us to investigate matters that are or have been subject to court proceedings.