Decision search
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Transport for London (25 001 553)
Statement Not upheld Traffic management 21-Nov-2025
Summary: Mr B complained about Transport for London’s decision that his vehicle is not exempt from the ULEZ charge. He believes its decision is unreasonable and he has not had access to an independent right of appeal. We found no fault.
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Staffordshire County Council (24 022 342)
Statement Not upheld Disabled facilities grants 21-Nov-2025
Summary: The Council was not at fault for how it assessed Mrs X’s child, Y’s needs following a Disabled Facilities Grant application. It considered information from Mrs X, Y’s doctor and the local housing authority and made recommendations that met Y’s needs.
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London Borough of Barnet (24 022 844)
Statement Upheld Noise 21-Nov-2025
Summary: Ms X complained about how the Council dealt with her concerns and complaints about noise disturbance from a school near her home. There were some faults by the Council with how it dealt with Ms X’s case and its poor communication with her. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.
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Surrey County Council (25 004 513)
Statement Upheld Other 21-Nov-2025
Summary: Miss X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for not considering Miss X’s complaint through the children’s statutory complaint procedure. This caused Miss X frustration and uncertainty. The Council agreed to apologise, make a payment to Miss X for the frustration and uncertainty this caused and consider her complaint further.
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Statement Closed after initial enquiries Other 21-Nov-2025
Summary: Ms X complained about Somerset Council and Somerset Integrated Care Board’s care and support to her son, Mr Y, under Section 117 of the Mental Health Act in 2022 and 2023. We have decided we should not accept Ms X acting as Mr Y’s representative.
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NHS Somerset Integrated Care Board (25 005 190a)
Statement Closed after initial enquiries Mental health services 21-Nov-2025
Summary: Ms X complained about Somerset Council and Somerset Integrated Care Board’s care and support to her son, Mr Y, under Section 117 of the Mental Health Act in 2022 and 2023. We have decided we should not accept Ms X acting as Mr Y’s representative.
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Bath and North East Somerset Council (25 005 551)
Statement Closed after initial enquiries Special educational needs 21-Nov-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. If Mrs X was unhappy with the content of her child’s plan, it was reasonable for her to appeal to the First-tier Tribunal (Special Education Needs and Disability).
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Tamworth Borough Council (25 005 826)
Statement Upheld Disabled facilities grants 21-Nov-2025
Summary: The Council was at fault for delay in deciding Mrs X’s Disabled Facilities Grant application. This has caused Mrs X uncertainty over what adaptations The Council is willing to proceed with. The Council has agreed to apologise to Mrs X, finalise the adaptations scheme it is willing to proceed with and make a payment to Mrs X.
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Herefordshire Council (25 007 052)
Statement Closed after initial enquiries Safeguarding 21-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council investigated safeguarding concerns in relation to his late father. This is because Mr X’s complaint is late and there are no good reasons why he did not complain sooner.
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Birmingham City Council (25 008 886)
Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025
Summary: We will not investigate this complaint about the Council’s refusal to provide Mrs X with a disabled parking bay. There is not enough evidence of fault by the Council, and we cannot achieve the outcome Mrs X seeks.