Decision search
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Brighton & Hove City Council (24 023 076)
Statement Not upheld Direct payments 10-Dec-2025
Summary: Mx X complains for Ms Y the Council was at fault in the way it provided her with care and support. We have found no evidence of fault in the way the Council considered these matters. So have completed our investigation.
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London Borough of Southwark (25 000 659)
Statement Upheld Allocations 10-Dec-2025
Summary: Mr X complained the Council failed to provide a proper explanation for its decisions not to grant him additional priority for re‑housing on medical grounds. We found that the Council had not followed its process correctly and there was a lack of explanation of its decisions. We also found there was a lack of oversight and accountability and the Council’s response to Mr X’s representative’s complaints had been poor. The Council has since reviewed Mr X’s medical priority and retrained staff. We recommended the Council checked to ensure Mr X had not lost out on housing as a result of the fault we identified. We also recommended it reviewed quality and monitoring procedures, discussed our findings with its medical advisers and made a modest payment to his representative.
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Hampshire County Council (25 001 383)
Statement Upheld Special educational needs 10-Dec-2025
Summary: X complains on behalf of Y that the Council failed to secure special educational provision in Y’s Education, Health, and Care Plan, failed to properly consider input from Y and X, and did not handle his complaints clearly. X said this delayed Y’s educational development and future opportunities and caused significant distress to them both. We find the Council at fault for failing to secure an element of the special educational provision, but the fault did not cause injustice. We do not find the Council at fault for its complaint handling and we cannot investigate how it completed the plan because it was linked to the Tribunal appeal and is therefore out of our jurisdiction.
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Chelmsford City Council (25 001 442)
Statement Upheld Antisocial behaviour 10-Dec-2025
Summary: Mr X complained the Council acted inappropriately when it issued him with a community protection notice for anti-social behaviour. We found fault because there was an issue with the Council’s wording on the notice. This caused Mr X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to him.
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Suffolk County Council (25 002 738)
Statement Not upheld Special educational needs 10-Dec-2025
Summary: Mrs X complained the Council failed to secure the provision in her child, Y’s, Education, Health and Care Plan. We found there was no fault by the Council in how it secured the provision for Y.
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City of Doncaster Council (25 002 826)
Statement Closed after initial enquiries Planning applications 10-Dec-2025
Summary: We will not investigate Ms X’s complaint about how the Council considered her concerns about nearby development. This is because there is not enough evidence of fault.
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Kent County Council (25 010 128)
Statement Closed after initial enquiries Special educational needs 10-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to provide education to her child between December 2023 to July 2024 because it is late. We will not investigate delays in the Council’s complaint handling because it does not meet the tests in our assessment code.
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Nottinghamshire County Council (25 010 235)
Statement Closed after initial enquiries Assessment and care plan 10-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council’s care review meeting and report, and it not replying to her complaint. An investigation by us would not reach a different outcome. We also cannot achieve the complaint outcome Miss X wants. We do not investigate council complaint-handling where we are not investigating the core issues which caused the complaint.
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Swindon Borough Council (25 010 284)
Statement Closed after initial enquiries Special educational needs 10-Dec-2025
Summary: We will not investigate this complaint about how the Council handled the education, health and care plan process because further investigation would not lead to a different outcome.
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James Hudson (Builders) Limited (25 010 314)
Statement Closed after initial enquiries Residential care 10-Dec-2025
Summary: We will not investigate this late complaint about the standard of care in a care home up to December 2023. There is not a good reason for the delay in the matter being escalated to us. In any event, we could not achieve the outcome Ms X seeks. The Information Commissioner is best placed to consider Ms X’s request for information in 2025.