Decision search
Your search has 56238 results
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Royal Borough of Kensington & Chelsea (25 014 474)
Statement Closed after initial enquiries Council tax 02-Jan-2026
Summary: We will not investigate this complaint about council tax. This is because there is not enough evidence of fault by the Council. The injustice is not significant enough to warrant investigation and we cannot achieve the outcome Mr X wants.
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Royal Borough of Kensington & Chelsea (25 015 967)
Statement Closed after initial enquiries Council tax 02-Jan-2026
Summary: We will not investigate this complaint about council tax. This is because the main complaint is late and there are no good reasons for this. We will not investigate more recent matters because there is insufficient evidence of fault to warrant investigation.
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London Borough of Havering (25 020 443)
Statement Upheld Other 02-Jan-2026
Summary: We will not investigate this complaint about delays in the Council’s response to a statutory complaint. The Council has upheld the complaint and agreed to remedy Ms X’s injustice by making a recognition payment. Further investigation by us would therefore not be proportionate.
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Westminster City Council (25 021 611)
Statement Closed after initial enquiries Licensing 02-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s street trading licence application. This is because the Council’s actions did not cause Mr X significant injustice.
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Nottingham City Council (25 002 952)
Statement Upheld Assessment and care plan 24-Dec-2025
Summary: The Council was at fault for the time it took to carry out a review of Ms X’s care needs, for the way it reduced some aspects of her care and for its complaint handling. This meant Ms X could not be sure she was receiving the correct support to meet her needs. The Council agreed to apologise to Ms X, make a payment for the uncertainty caused and carry out a service improvement.
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London Borough of Barnet (25 004 222)
Statement Upheld Homelessness 24-Dec-2025
Summary: The Council was at fault for giving Mr X incorrect information about whether it could offer him financial assistance with securing private rented accommodation. As a result Mr X signed a tenancy agreement he otherwise would not have accepted and has gotten into debt. The Council agreed to apologise to Mr X and make a payment to him for the distress caused.
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Calderdale Metropolitan Borough Council (25 004 833)
Statement Upheld Looked after children 24-Dec-2025
Summary: Mrs X complains about the Council’s record keeping in relation to a child, Y, who was previously looked after. The Council was at fault for failing to keep and maintain accurate records and photographs of Y. This caused Mrs X and Y avoidable distress and uncertainty. The Council has agreed to apologise, make a payment to Mrs X on behalf of Y and act to try to locate photographs of Y.
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Dudley Metropolitan Borough Council (25 011 664)
Statement Closed after initial enquiries Other 24-Dec-2025
Summary: We will not investigate Ms X’s complaint about the placement of her brother in 2021. This is because the complaint is late and I have seen no reason to exercise my discretion to investigate.
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Kirklees Metropolitan Borough Council (25 012 734)
Statement Closed after initial enquiries Refuse and recycling 24-Dec-2025
Summary: We will not investigate this complaint about the Council’s failure to collect Mr X’s refuse and the failure to follow the complaint process. The problems with the refuse collections have now been resolved and his refuse is being collected as scheduled and further investigation will not lead to a different outcome. I understand Mr X’s found the Council’s failure to follow its complaints procedure frustrating. However we do not consider this issue alone caused such significant personal injustice as to justify an investigation.
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Liverpool City Council (24 011 399)
Statement Upheld Enforcement 23-Dec-2025
Summary: The complaint is on behalf of a residents’ group and about the Council planning team’s inaction over a breach of planning control. The Ombudsman finds the Council was not at fault for its decisions around how to deal with the breach it found. But there was fault by way of delay, not providing updates and not keeping records of key actions. This will have caused the residents some frustration and uncertainty. Delayed complaint responses led to avoidable time and trouble. The Council has agreed to apologise, provide an update and make a symbolic payment for the avoidable time and trouble.