Decision search
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Durham County Council (25 013 004)
Statement Closed after initial enquiries Child protection 07-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s actions in his children’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint via its complaints procedure whilst there are ongoing court proceedings on the case.
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London Borough of Southwark (25 013 183)
Statement Closed after initial enquiries Refuse and recycling 07-Jan-2026
Summary: We cannot investigate this complaint about the Council’s handling of a waste removal matter. This is because the law does not allow us to investigate complaints from public bodies.
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London Borough of Haringey (25 013 433)
Statement Closed after initial enquiries Parking and other penalties 07-Jan-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
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Essex County Council (25 013 543)
Statement Upheld Special educational needs 07-Jan-2026
Summary: We will not investigate Mrs X’s complaint about delay in the annual review for her child’s Education, Health and Care Plan. This is because the Council apologised and offered to pay her £500. We consider this is a suitable remedy and it is unlikely further investigation would achieve anything more for Mrs X.
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Milton Keynes Council (25 014 777)
Statement Closed after initial enquiries Council tax 07-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision not to award Ms X an exemption for her health condition. This is because she has right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.
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Mole Valley District Council (25 015 016)
Statement Closed after initial enquiries Enforcement 07-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant had the right to appeal to the Planning Inspector.
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Cumberland Council (25 015 027)
Statement Closed after initial enquiries Planning applications 07-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.
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London Borough of Southwark (25 015 069)
Statement Closed after initial enquiries Leisure and culture 07-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision to close one of its pools. This is because an investigation would be unlikely to result in a different outcome for Ms X.
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London Borough of Hammersmith & Fulham (25 015 153)
Statement Closed after initial enquiries Parking and other penalties 07-Jan-2026
Summary: We will not investigate this complaint about a penalty charge notice. This is because Miss X has the right to appeal to a tribunal, and it is reasonable to expect her to use this.
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Sandwell Metropolitan Borough Council (25 007 444)
Statement Closed after initial enquiries Assessment and care plan 07-Jan-2026
Summary: We will not investigate Mrs X’s complaint about delays in assessment and payment of a discretionary carers payment, or her interaction with the Council. This is because part of the complaint is late, and further investigation of the other parts, would not lead to a different outcome.