London Borough of Hackney (25 026 908)

Statement Closed after initial enquiries Traffic management 11-Aug-2026

Summary: We will not investigate this late complaint about the Council’s decision to prohibit driving on a section of road near Mr X’s home. There is not a good reason for the delay in Mr X complaining to us after the restriction came into effect in 2024. Investigation of more recent events alone would not achieve a different outcome.

London Borough of Barnet (25 028 329)

Statement Closed after initial enquiries Traffic management 11-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council’s consultation process and a decision to introduce waiting time restrictions on streets near her home. There is not enough evidence of fault in its decision to introduce the restrictions and an investigation would not lead to a different outcome.

Devon County Council (26 002 455)

Statement Closed after initial enquiries Traffic management 11-Aug-2026

Summary: We will not investigate Mr X’s complaint about Council decision-making related to a local bus gate. There is insufficient evidence of fault to warrant an investigation.

Transport for London (26 002 751)

Statement Upheld Traffic management 10-Aug-2026

Summary: We will not investigate this complaint about Transport for London wrongly charging Mr X for driving in its ultra-low and low emission zones, and failing to refund his payment. This is because the issue is now resolved and Transport for London has agreed to apologise to Mr X and pay him £100. This provides a suitable remedy for the injustice caused to Mr X.

London Borough of Havering (26 007 566)

Statement Closed after initial enquiries Traffic management 10-Aug-2026

Summary: We will not investigate Miss X’s complaint about a temporary road closure. Any injustice is not significant enough to justify our involvement.

London Borough of Merton (25 031 859)

Statement Closed after initial enquiries Traffic management 09-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council’s response to reports of parking obstructions of her dropped kerb. There is insufficient evidence of fault by the Council to justify an investigation. In addition, the Council has already considered the concerns raised and taken appropriate action within its powers. Further investigation by the Ombudsman would be unlikely to achieve a different outcome.

Birmingham City Council (26 012 895)

Statement Closed after initial enquiries Traffic management 09-Aug-2026

Summary: We will not investigate this complaint that the Council’s unlawful towing of X’s vehicle caused personal injury and damage to the vehicle. This is because X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.

Essex County Council (26 005 436)

Statement Closed after initial enquiries Traffic management 05-Aug-2026

Summary: We will not investigate this complaint about travel disruption caused by emergency roadworks near Mrs X’s daughter’s school. This is because the Council was not responsible for the roadworks and the injustice Mrs X claims is not significant enough to warrant investigation.

Shropshire Council (25 029 529)

Statement Closed after initial enquiries Traffic management 04-Aug-2026

Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaints about its traffic management measures. This is because there is no worthwhile outcome achievable.

Kent County Council (26 005 281)

Statement Closed after initial enquiries Traffic management 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s approval of a road closure. This is because there is not enough evidence of fault by the Council, Mr X claims no significant injustice from the issue and it is unlikely we could add to the Council’s response to the complaint or achieve any worthwhile outcome for Mr X.