Bristol City Council (23 018 670)

Statement Closed after initial enquiries Traffic management 12-Mar-2024

Summary: We will not investigate Mr X’s complaint that the Council has refused to refund a payment for its clean air zone which he made for the wrong day. This is because the injustice he claims is not significant enough to warrant investigation.

London Borough of Lewisham (23 019 848)

Statement Closed after initial enquiries Traffic management 12-Mar-2024

Summary: We will not investigate Mr B’s complaint that his home is being damaged due to the Council’s decision to put speed humps on his road. This is because it is reasonable for Mr B to put in a claim on the Council’s insurance, and if needed, take the Council to court.

Birmingham City Council (23 016 053)

Statement Upheld Traffic management 11-Mar-2024

Summary: We will not investigate this complaint about repayment of a Penalty Charge Notice because we are satisfied with the actions an organisation has taken.

Darlington Borough Council (23 017 320)

Statement Closed after initial enquiries Traffic management 09-Mar-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s installation of traffic calming measures outside Mrs X’s home. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Transport for London (23 014 138)

Statement Closed after initial enquiries Traffic management 08-Mar-2024

Summary: We will not investigate this complaint about TfL’s decision not to retrospectively reimburse Mr X for scrapping his vehicle. This is because an investigation would be unlikely to find fault with TfL’s actions.

London Borough of Hounslow (23 016 555)

Statement Closed after initial enquiries Traffic management 06-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision to introduce a traffic order for a one-way traffic system. There is insufficient evidence of fault which would warrant an investigation.

Surrey County Council (23 015 682)

Statement Closed after initial enquiries Traffic management 06-Mar-2024

Summary: We will not investigate this complaint about Council proposals to make changes to roads in the area to improve cycling and walking. This is because any fault by the Council has not caused the complainant an injustice.

Nuneaton & Bedworth Borough Council (23 018 501)

Statement Closed after initial enquiries Traffic management 05-Mar-2024

Summary: We will not investigate this complaint about a car park barrier because the courts and insurers are better placed to consider this complaint.

South Tyneside Metropolitan Borough Council (23 016 844)

Statement Closed after initial enquiries Traffic management 04-Mar-2024

Summary: We will not investigate this complaint about the way the Council enforces parking restrictions in a road adjacent to the complainant’s drive. This is because there is insufficient evidence of fault by the Council.

Norfolk County Council (23 016 598)

Statement Closed after initial enquiries Traffic management 03-Mar-2024

Summary: We will not investigate this complaint about the installation of an EV charging point in the public highway outside Mrs X’s home. There is insufficient evidence of fault which would warrant an investigation.