Transport for London (25 007 416)

Statement Closed after initial enquiries Traffic management 23-Sep-2025

Summary: We will not investigate this complaint about Transport for London’s monitoring of traffic patterns following a road re-design. This is because we are unlikely to achieve an outcome which would warrant an investigation.

Transport for London (25 005 394)

Statement Upheld Traffic management 18-Sep-2025

Summary:Mr X complained about the way Transport for London (TfL) handled his application to its vehicle scrappage scheme. He says they wrongly rejected his applications of June and September 2024 and delayed responding to his complaints. Mr X says this caused him financial losses along with avoidable stress and uncertainty.

Isle of Wight Council (25 008 931)

Statement Closed after initial enquiries Traffic management 18-Sep-2025

Summary: We will not investigate this complaint about a Temporary Traffic Regulation Order Mrs X says discriminates against young people with disabilities. This is because we are unlikely to find fault with the Council’s decision-making process and only the courts can determine if the Council complied with its legal obligations.

Westmorland and Furness Council (25 005 723)

Statement Closed after initial enquiries Traffic management 15-Sep-2025

Summary: We will not investigate Mr X’s complaint about the safety of the Council’s temporary traffic light set up. This is because the Council’s actions did not cause Mr X significant injustice.

Manchester City Council (25 005 570)

Statement Closed after initial enquiries Traffic management 11-Sep-2025

Summary: We will not investigate Miss X’s complaint about being unable to use her blue badge to access bus gates. This is because there is insufficient evidence of fault.

London Borough of Islington (25 002 734)

Statement Closed after initial enquiries Traffic management 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s monitoring of traffic following a road re-design. There is insufficient evidence of fault which would warrant an investigation.

Leicestershire County Council (25 004 568)

Statement Closed after initial enquiries Traffic management 07-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council refusing to install safety measures on the highway near the school where she teaches, and refusing to accept the current situation as a risk to her school’s pupils. Miss X’s has not brought her complaint as a member of the public so we cannot accept it. We also cannot investigate complaints from public bodies.

Transport for London (24 019 918)

Statement Upheld Traffic management 31-Aug-2025

Summary: Mr B complained that Transport for London delayed in responding to his grant application. We find Transport for London at fault for a delay in providing Mr B with the outcome of his application and for providing inconsistent reasons for refusing his application. This caused Mr B uncertainty and frustration. Transport for London agreed to apologise to Mr B to remedy the injustice caused.

City of Bradford Metropolitan District Council (25 006 835)

Statement Closed after initial enquiries Traffic management 27-Aug-2025

Summary: We will not investigate this complaint about a clean air zone exemption because there is insufficient evidence of fault by the Council. In addition, the complainant could have appealed to the tribunal.

Transport for London (25 005 356)

Statement Closed after initial enquiries Traffic management 20-Aug-2025

Summary: We will not investigate this complaint about the road user charges imposed on Mr X’s vehicle as it is unlikely we will find fault by the Authority.