Kent County Council (26 006 402)

Statement Closed after initial enquiries Traffic management 28-Sep-2026

Summary: We will not investigate Mr X’s complaint about how the Council managed traffic diverted by nearby roadworks, and its complaint responses. There is insufficient significant injustice to Mr X caused by the matters complained of to justify us investigating. There is not enough evidence that Council fault caused drivers to speed on his road. There is not enough significant injustice to Mr X from the Council’s complaint replies to justify us investigating that issue.

Bristol City Council (26 006 588)

Statement Closed after initial enquiries Traffic management 27-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of a traffic regulation order. It would be reasonable for Mr X to take the matter to court. There is also not enough evidence of Mr X suffering significant personal injustice that warrants an investigation.

London Borough of Croydon (26 018 006)

Statement Closed after initial enquiries Traffic management 24-Sep-2026

Summary: We cannot investigate this complaint about the legality of funding allocated to the Council, schemes not being implemented lawfully and potential deception. This is because it relates to matters already considered by the court.

Milton Keynes Council (25 016 993)

Statement Upheld Traffic management 23-Sep-2026

Summary: There was no fault in the way the Council reached decisions about a road closure near Mrs X’s home. The Council was at fault for failing to ensure a developer directly communicated with Mrs X about the road closure. The developer did not send Mrs X or provide the Council with a copy of a letter about works until two months after the works began which was not in line with the Council’s own procedures. The Council agreed to apologise to Mrs X for the frustration that caused and carry out a service improvement to prevent the same fault in the future.

Bury Metropolitan Borough Council (26 000 572)

Statement Closed after initial enquiries Traffic management 20-Sep-2026

Summary: We will not investigate this complaint about how the Council handled concerns about long-running road works. This is because we have decided any injustice is not significant enough to justify our involvement.

London Borough of Barking & Dagenham (26 016 160)

Statement Closed after initial enquiries Traffic management 20-Sep-2026

Summary: We will not investigate this complaint about parking restrictions. This is because we cannot achieve the outcome Mr X is looking for.

West Sussex County Council (26 016 464)

Statement Closed after initial enquiries Traffic management 19-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to install a school pedestrian crossing near Mrs X’s home. There is insufficient evidence of fault which would warrant an investigation.

Transport for London (26 012 798)

Statement Closed after initial enquiries Traffic management 17-Sep-2026

Summary: We will not investigate this complaint about Transport for London’s refusal to refund Mr X £40 he paid in advance for driving in the congestion charge. This is because there is not enough evidence of fault by the authority and the injustice Mr X claims is not significant enough to warrant investigation.

Transport for London (26 014 421)

Statement Closed after initial enquiries Traffic management 17-Sep-2026

Summary: We will not investigate this complaint about a charge for driving in the congestion charge zone. This is because the amount of the charge, £15, is not significant enough to warrant investigation.

Transport for London (26 017 035)

Statement Closed after initial enquiries Traffic management 17-Sep-2026

Summary: We cannot investigate this complaint about the enforcement of a Penalty Charge Notice, and the imposition of Ultra Low Emission Zone charges. The law prevents us from investigating as X has applied to the Traffic Enforcement Centre to seek to regain their appeal rights. X can then appeal to London Tribunals.