Transport for London (25 025 860)

Statement Closed after initial enquiries Public transport 07-Jul-2026

Summary: We will not investigate this complaint about the organisation working on behalf of the Authority acting negligently regarding a penalty charge Mr X received. The law prevents us from investigating matters that have been considered in court.

Transport for London (26 001 698)

Statement Closed after initial enquiries Public transport 30-Jun-2026

Summary: We cannot investigate this complaint about Transport for London’s handling of Miss X’s appeal against a penalty fare notice. This is because Miss X has made a claim against Transport for London in relation to the matter, at court.

Transport for London (26 001 754)

Statement Closed after initial enquiries Public transport 30-Jun-2026

Summary: We will not investigate this complaint about Transport for London’s handling of Miss X’s compensation claim. This is because it would be reasonable for Miss X to take the matter to court.

London Borough of Hackney (25 029 095)

Statement Closed after initial enquiries Public transport 28-Jun-2026

Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

West of England Combined Authority (25 024 879)

Statement Closed after initial enquiries Public transport 16-Jun-2026

Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

London Borough of Hounslow (25 022 932)

Statement Closed after initial enquiries Public transport 09-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a disabled person’s freedom pass. There is not enough evidence of fault by the Council to warrant our involvement.

Transport for London (26 000 020)

Statement Closed after initial enquiries Public transport 08-Jun-2026

Summary: We will not investigate this complaint about alleged failures by Transport for London in relation to safety procedures at a London underground station. This is because the issue is essentially a negligence claim and if Mrs X thinks Transport for London is responsible for her injury it would be reasonable for her to take the matter to court.

Brighton & Hove City Council (25 022 457)

Statement Closed after initial enquiries Public transport 08-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse a complainant’s application for a concessionary bus pass for disabled people. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Redbridge (25 020 981)

Statement Closed after initial enquiries Public transport 17-May-2026

Summary: We will not investigate this complaint about the handling of Mrs Y’s Freedom Pass application because there is insufficient evidence of fault to warrant an investigation by the Ombudsman. Mrs Y has also not suffered significant personal injustice.

Transport for London (25 024 096)

Statement Closed after initial enquiries Public transport 13-May-2026

Summary: We will not investigate this complaint about the conduct of a bus driver. This is because the matter complained about did not case Mrs X significant enough injustice to warrant investigation. It is also unlikely investigation would achieve significantly more for Mrs X than the apology Transport for London has already provided.