London Borough of Havering (25 014 273)

Statement Upheld Parking and other penalties 09-Jun-2026

Summary: There was fault by the Council, because of an administrative error by its contractor in pursuing a debt from the complainant, arising from a penalty charge notice, and because it did not properly deal with his complaint about this. The Council has agreed to apologise, and offer a financial remedy, for the anxiety and time and trouble it caused him.

Surrey County Council (25 022 187)

Statement Closed after initial enquiries Parking and other penalties 09-Jun-2026

Summary: We will not investigate this complaint about the Council issuing a parking penalty. This is because Mrs X can appeal to the Traffic Enforcement Centre and it is reasonable for her to do so.

Epping Forest District Council (25 024 290)

Statement Closed after initial enquiries Parking and other penalties 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about dual designated blue badge and electric vehicle bays at a parking facility in the Council’s area because there is insufficient evidence of fault. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

Transport for London (26 003 975)

Statement Closed after initial enquiries Parking and other penalties 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about Transport for London’s failure to acknowledge or respond to his complaint about its handling of a penalty charge notice. This is because the issues he raised with Transport for London fall outside our jurisdiction and it would not be a good use of our resources to investigate its handling of his complaint in isolation.

City of London (25 030 034)

Statement Upheld Parking and other penalties 08-Jun-2026

Summary: We will not investigate this complaint that the Council issued a charge certificate in error as there is insufficient remaining injustice caused to the complainant to justify our further involvement.

London Borough of Harrow (25 031 457)

Statement Closed after initial enquiries Parking and other penalties 08-Jun-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.

London Borough of Barnet (26 004 920)

Statement Closed after initial enquiries Parking and other penalties 08-Jun-2026

Summary: We cannot investigate Mr X’s complaint about a Penalty Charge Notice. This is because Mr X has already made representations to the Traffic Enforcement Centre.

Westminster City Council (26 005 113)

Statement Closed after initial enquiries Parking and other penalties 08-Jun-2026

Summary: We will not investigate this complaint that the Council unlawfully disposed of Mr X’s car. This is because the complaint is made late and there are not good reasons to investigate now. Mr X’s complaint about the Council’s response to his subject access request is best dealt with by the Information Commissioner’s Office.

Royal Borough of Kingston upon Thames (26 005 501)

Statement Closed after initial enquiries Parking and other penalties 08-Jun-2026

Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. This is because it was reasonable to expect Mr B to apply to the Traffic Enforcement Centre to seek to regain his appeal rights.

Surrey County Council (25 022 937)

Statement Closed after initial enquiries Parking and other penalties 07-Jun-2026

Summary: We will not investigate this complaint about the Council’s decisions to refuse Miss Y’s vehicle crossover application and to reinstate the area to its original state. This is because part of the complaint is late, and there is insufficient evidence of fault in the Council’s actions.