London Borough of Hounslow (25 003 009)

Statement Closed after initial enquiries Parking and other penalties 16-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s enforcement of a Penalty Charge Notice. There is not enough evidence of fault by the Council to justify our involvement. In addition, Mr X has used his right to ask the court to consider this case which places the matter outside our remit.

Transport for London (25 006 356)

Statement Closed after initial enquiries Parking and other penalties 15-Sep-2025

Summary: We will not investigate Mrs X’s complaint about how Transport for London handled her disputed congestion charges. This is because an investigation is unlikely to lead to a different outcome.

Manchester City Council (25 006 367)

Statement Closed after initial enquiries Parking and other penalties 15-Sep-2025

Summary: We will not investigate this complaint about inadequate security measures at a council car park. This is because the injustice Miss X claims stems from the actions of an unknown third party who broke into her car and we cannot hold the Council responsible for this. If Miss X believes the Council should be liable it would be reasonable for her to make a claim against it at court.

London Borough of Waltham Forest (24 014 601)

Statement Not upheld Parking and other penalties 14-Sep-2025

Summary: We found there was no fault in the way the Council dealt with Ms X’s contacts following the issue of a Penalty Charge Notice and the case being passed to enforcement agents.

Bristol City Council (25 006 201)

Statement Closed after initial enquiries Parking and other penalties 14-Sep-2025

Summary: We cannot investigate this complaint about a penalty charge notice. This is because Miss X has used her right of appeal against the penalty charge notice. The Council has also paid a partial refund to Miss X to recognise the incorrect information it gave to her.

Transport for London (25 006 204)

Statement Closed after initial enquiries Parking and other penalties 14-Sep-2025

Summary: We will not investigate Mrs X’s complaint about Transport for London’s handling of her representations against a penalty charge notice. This is because Transport for London has agreed to cancel the PCN and it is unlikely investigation would achieve anything more for Mrs X.

London Borough of Richmond upon Thames (25 013 110)

Statement Closed after initial enquiries Parking and other penalties 14-Sep-2025

Summary: We will not investigate Ms B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it was reasonable for Ms B to put in formal representations and if needed, appeal to the Traffic Penalty Tribunal.

London Borough of Merton (25 011 762)

Statement Closed after initial enquiries Parking and other penalties 11-Sep-2025

Summary: We will not investigate Mrs B’s complaint about the Council refusing to renew her residents parking permit. This is because the information does not indicate the Council was at fault.

Transport for London (25 003 775)

Statement Closed after initial enquiries Parking and other penalties 11-Sep-2025

Summary: We will not investigate this complaint about an ultra-low emission zone penalty charge notice as it is unlikely we will find fault and we cannot give Mr X the outcome he wants.

Luton Borough Council (25 004 029)

Statement Closed after initial enquiries Parking and other penalties 10-Sep-2025

Summary: We will not investigate this complaint about customer service relating to a parking penalty because there is not enough evidence of fault to justify investigating. It is also not a good use of public resources to investigate how the Council dealt with Mr Y’s complaint.