Norfolk County Council (24 019 308)

Statement Closed after initial enquiries Parking and other penalties 26-May-2025

Summary: We will not investigate Mrs X’s complaint about a penalty charge notice. This is because Mrs X is not liable for the penalty charge as she does not own the vehicle and the injustice she claims stems from the actions of the owner (a lease company) which has charged her for it.

London Borough of Sutton (24 022 088)

Statement Closed after initial enquiries Parking and other penalties 26-May-2025

Summary: We will not investigate Mr X’s complaint, made on behalf of his mother Mrs Y, about the Council’s decision to refuse permission for a wider vehicle crossover, and about the Council’s crossover policy. There is insufficient significant personal injustice to Mr X and Mrs Y from the matters complained of to warrant investigating. There is not enough evidence of fault in the Council’s adoption of its crossover policies to justify us investigating.

Darlington Borough Council (24 022 969)

Statement Closed after initial enquiries Parking and other penalties 26-May-2025

Summary: We will not investigate this complaint about traffic problems near to a school as the Council has committed to carrying out a traffic consultation and it is unlikely we could add to this or achieve any meaningful outcome.

Birmingham City Council (24 023 199)

Statement Upheld Parking and other penalties 26-May-2025

Summary: We have decided not to investigate Mr X’s complaint about the Council’s failure to consider his disability-related needs when making representations about Penalty Charge Notices for entering a Clean Air Zone. The Council has upheld the complaint and has agreed to remedy the complainant’s injustice by apologising and considering his verbal representations. Further investigation by us would therefore not be proportionate.

London Borough of Waltham Forest (25 000 342)

Statement Closed after initial enquiries Parking and other penalties 26-May-2025

Summary: We cannot investigate Mrs X’s complaint about the Council’s handling of a penalty charge notice from March 2024. This is because Mrs X has appealed to London Tribunals and applied to the court to cancel the Council’s escalation of the case. The Council reissued the penalty charge notice in February 2025 but has since said this was an error. Its cancellation of the PCN provides a suitable remedy for this issue and we would not therefore recommend anything more for Mrs X.

Westminster City Council (25 003 268)

Statement Closed after initial enquiries Parking and other penalties 22-May-2025

Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.

London Borough of Islington (24 021 533)

Statement Closed after initial enquiries Parking and other penalties 22-May-2025

Summary: We will not investigate Mr X’s complaint about the Council refusing to issue his son a parking permit and issuing penalty charge notices when he continued to park without a permit. This is because there is not enough evidence of fault by the Council and Mr X had a right of appeal against the penalty charge notices which it would have been reasonable for him to use.

London Borough of Barking & Dagenham (25 000 206)

Statement Closed after initial enquiries Parking and other penalties 22-May-2025

Summary: We cannot investigate this complaint about a Penalty Charge Notice because Miss X used her right to appeal to a tribunal, and the Council’s recovery action began in court with a charge certificate.

Medway Council (25 000 217)

Statement Closed after initial enquiries Parking and other penalties 22-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre to make a witness statement/statutory declaration.

East Suffolk Council (25 002 048)

Statement Closed after initial enquiries Parking and other penalties 22-May-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient evidence of fault causing an injustice to Mr X.