Brighton & Hove City Council (21 006 185)

Statement Not upheld Parking and other penalties 04-Apr-2022

Summary: Mr X complained about the issuing of a parking charge notice. He says it should not have been issued because the land he parked on was public highway and not private land owned by the Council. There is no evidence of fault in respect of the action taken on behalf of the Council regarding the issuing of the parking charge notice. The Council's powers only extend to enforcement against the driver and because it could not establish who was driving in this case, it cancelled the charge.

City of York Council (21 013 585)

Statement Upheld Parking and other penalties 03-Apr-2022

Summary: Miss X complained about the Council's failure to issue a parking permit, poor handling of her complaint and failure to properly consider her request for compensation. Miss X said she incurred extra costs, frustration in finding alternative parking and chasing the Council's response. We found the Council at fault and recommended it apologise to Miss X, pay £144.80 and act to prevent recurrence.

Sandwell Metropolitan Borough Council (21 017 427)

Statement Upheld Parking and other penalties 31-Mar-2022

Summary: We will not investigate Mr X's complaint the Council's enforcement agent was at fault in visiting twice, demanding more money than he owed, and clamping his vehicle. The Council's agent has already accepted it was at fault, apologised and paid £75. The Council has agreed to pay Mr X an additional £225 which is a fair outcome.

Transport for London (21 018 148)

Statement Upheld Parking and other penalties 30-Mar-2022

Summary: We will not investigate this complaint about Transport for London's issuing a penalty charge notice for entering an ultra-low emission zone without paying the charge. This is because Transport for London has now agreed to waive the charge and it is unlikely an investigation would achieve anything more.

Manchester City Council (21 014 315)

Statement Upheld Parking and other penalties 27-Mar-2022

Summary: Mr X complains about how the Council dealt with his reports of cars blocking his driveway and how it subsequently dealt with his complaints about the matter. There was fault by the Council because it did not provide an update on its actions to Mr X. However, the identified fault did not cause Mr X significant injustice to warrant further pursuit of this complaint by the Ombudsman.

London Borough of Lambeth (21 005 720)

Statement Upheld Parking and other penalties 27-Mar-2022

Summary: Mr X complains the Council did not cancel parking charge notices for his stolen car. This led to unnecessary enforcement action. Mr X also complains about the enforcement officers behaviour which caused significant distress. The Ombudsman finds fault with the Council for not cancelling the notice which resulted in unnecessary enforcement action. The Council has agreed to pay a financial remedy and consider service improvements.

Brighton & Hove City Council (21 005 935)

Statement Not upheld Parking and other penalties 23-Mar-2022

Summary: Mr X complained the Council unlawfully disposed of his car without trying to contact him. The Ombudsman did not find fault with the Council's actions.

London Borough of Barking & Dagenham (21 010 546)

Statement Not upheld Parking and other penalties 17-Mar-2022

Summary: Mr X complained the Council failed to respond to his challenge to a Penalty Charge Notice for a sign contravention. Mr X also complained he was threatened with court action. The Council was not at fault. It did respond to the challenge, but Mr X did not receive it.

West Northamptonshire Council (21 016 054)

Statement Upheld Parking and other penalties 16-Mar-2022

Summary: We will not investigate this complaint that the Council failed to deal with a representation against two penalty charge notices, issued to Ms X for driving in a bus lane, and that an enforcement agent visited. I am satisfied the Council will take appropriate action to remedy the injustice including cancelling the enforcement visit costs and giving Ms X a further opportunity to pay the debt.

London Borough of Islington (21 010 891)

Statement Not upheld Parking and other penalties 08-Mar-2022

Summary: Miss B complains that, after she appealed against a parking ticket and recovery action was cancelled, she asked the Council for a refund of bailiff fees, but it failed to respond. The Council has now agreed to consider this matter under its complaints procedure, so we have discontinued our investigation.