London Borough of Newham (25 001 044)

Statement Upheld Parking and other penalties 28-Oct-2025

Summary: Mr X complains the Council did not properly deal with a Penalty Charge Notice (PCN) causing financial loss. The Council gave Mr X contradictory information and passed Mr X’s case to enforcement agents before a deadline to pay had expired. Mr X suffered financial loss. The Council will apologise, allow Mr X to pay the PCN at the original reduced rate, pay Mr X £200 for time and trouble, ensure he is not liable for any enforcement charges in relation to this PCN and train relevant staff.

Transport for London (25 005 584)

Statement Closed after initial enquiries Parking and other penalties 28-Oct-2025

Summary: We cannot investigate this complaint about a Penalty Charge Notice issued to a blue badge holder. This is because the complainant appealed to the tribunal.

Amber Valley Borough Council (25 012 402)

Statement Closed after initial enquiries Parking and other penalties 28-Oct-2025

Summary: We will not investigate this complaint about the Council refusing to quash a Penalty Charge Notice (PCN) due to Mr X’s sex. This is because it would be reasonable for Mr X to appeal to the Traffic Penalty Tribunal against the PCN, and only the courts can decide if the Council has breached the Equality Act 2010.

Reading Borough Council (25 006 368)

Statement Closed after initial enquiries Parking and other penalties 23-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to issue her a penalty charge notice. This is because Ms X could have appealed to the tribunal about the matter.

London Borough of Merton (25 008 581)

Statement Closed after initial enquiries Parking and other penalties 23-Oct-2025

Summary: We will not investigate Miss X’s complaint about a Penalty Charge Notice. This is because she could have followed the statutory process and appealed to a tribunal. It is reasonable to expect Miss X to have followed this process.

London Borough of Lambeth (25 009 140)

Statement Closed after initial enquiries Parking and other penalties 23-Oct-2025

Summary: We cannot investigate this complaint about two penalty charge notices because the complainant has used her right to submit a witness statement to the Traffic Enforcement Centre. We therefore have no power to consider the complaint.

London Borough of Tower Hamlets (25 007 623)

Statement Closed after initial enquiries Parking and other penalties 22-Oct-2025

Summary: We cannot investigate Mr X’s complaint that the Council unfairly issued him with six Penalty Charge Notices. Mr X used his right of appeal to a tribunal, so we have no power to investigate.

Hertfordshire County Council (25 008 445)

Statement Closed after initial enquiries Parking and other penalties 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse a dropped kerb application. This is because the complaint is late.

Peterborough City Council (25 010 317)

Statement Closed after initial enquiries Parking and other penalties 22-Oct-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice. The Council has agreed to cancel the notice and issue a full refund. An investigation would not lead to a different outcome.

Transport for London (25 016 288)

Statement Closed after initial enquiries Parking and other penalties 22-Oct-2025

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged road charging scheme contravention. This is because it was reasonable for Mr B to make formal representations, and if needed, appeal to London Tribunals.