East Riding of Yorkshire Council (24 022 913)

Statement Closed after initial enquiries Parking and other penalties 20-May-2025

Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention as it is reasonable to expect the complainant to appeal it to the Traffic Penalty Tribunal.

Sunderland City Council (25 000 936)

Statement Closed after initial enquiries Parking and other penalties 20-May-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and because the matter is currently being considered in court.

Horsham District Council (24 022 982)

Statement Closed after initial enquiries Parking and other penalties 19-May-2025

Summary: We will not investigate Mrs X’s complaint about problems she had exiting the Council’s car park on two occasions. This is because the matter has not caused Mrs X any significant personal injustice which is serious enough to warrant an investigation.

Bristol City Council (24 023 049)

Statement Upheld Parking and other penalties 19-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s conduct while dealing with her appeal against a penalty charge notice. This is because the Council has apologised and offered a suitable remedy for the injustice its actions caused Mrs X.

Transport for London (25 000 260)

Statement Closed after initial enquiries Parking and other penalties 19-May-2025

Summary: We will not investigate Mr X’s complaint that Transport for London failed to respond to his representations against a penalty charge notice. This is because there is not enough evidence of fault to warrant an investigation.

London Borough of Enfield (25 002 621)

Statement Closed after initial enquiries Parking and other penalties 19-May-2025

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for him to put in an appeal to London Tribunals.

Basingstoke & Deane Borough Council (24 020 583)

Statement Closed after initial enquiries Parking and other penalties 18-May-2025

Summary: We will not investigate Mr X’s complaint about the conduct of a Council officer when issuing a Penalty Charge Notice. This is because an investigation is unlikely to achieve any additional outcome, and Mr X can appeal the Penalty Charge Notice to the Traffic Penalty Tribunal.

Transport for London (24 021 196)

Statement Closed after initial enquiries Parking and other penalties 18-May-2025

Summary: We will not investigate Mr X’s complaint about Transport for London’s handling of his representations against a penalty charge notice. This is because there is not enough evidence of fault to warrant an investigation.

London Borough of Bexley (24 022 485)

Statement Closed after initial enquiries Parking and other penalties 18-May-2025

Summary: We will not investigate this complaint about a dropped kerb because there is insufficient evidence of fault by the Council and because part of the complaint is late.

Bristol City Council (24 023 451)

Statement Closed after initial enquiries Parking and other penalties 18-May-2025

Summary: We will not investigate Mrs X’s complaint that the Council threatened court action for non-payment of two penalty charge notices as the Council’s agreement to refund her payment of £70 provides a suitable remedy for the issue. We will not investigate Mrs X’s complaint about an alleged data breach as it would be reasonable for her to take the matter to the Information Commissioner and seek a remedy at court.