Devon County Council (25 014 323)

Statement Closed after initial enquiries Parking and other penalties 10-Feb-2026

Summary: We will not investigate this complaint about a parking penalty charge notice (PCN). Mr X could reasonably have used his right to appeal to the Traffic Penalty Tribunal.

Sheffield City Council (25 014 786)

Statement Closed after initial enquiries Parking and other penalties 10-Feb-2026

Summary: We will not investigate this complaint into the Council’s refusal to issue a resident’s parking permit for Mr B’s property. This is because the complaint is late and there are no good reasons to exercise discretion to investigate.

Bournemouth, Christchurch and Poole Council (25 023 151)

Statement Closed after initial enquiries Parking and other penalties 10-Feb-2026

Summary: We will not investigate this complaint about a dropped kerb application because there is not enough evidence of fault to justify investigation.

Central Bedfordshire Council (25 026 154)

Statement Closed after initial enquiries Parking and other penalties 10-Feb-2026

Summary: We will not investigate this complaint about a refund of a parking charge as it is unlikely we will find fault by the Council.

London Borough of Newham (25 004 936)

Statement Upheld Parking and other penalties 09-Feb-2026

Summary: Ms X complained the Council failed to properly notify her of temporary parking restrictions, unlawfully towed her vehicle, and mishandled her subsequent complaints. We find no fault in the Council’s decision to introduce and enforce the Temporary Traffic Regulation Order, issue a Penalty Charge Notice, or require payment before an appeal could be made. However, we find fault in the Council’s handling of Ms X’s correspondence and complaints, including mishandled letters, delayed responses, and a failure to provide key information in a timely way. These faults caused Ms X distress, uncertainty, and avoidable time and trouble in pursuing the matter. The Council has agreed to apologise and make a payment to Ms X.

Hertfordshire County Council (25 015 129)

Statement Closed after initial enquiries Parking and other penalties 09-Feb-2026

Summary: We will not investigate this complaint about a dropped kerb application being refused because there is not enough evidence of fault to justify investigating.

London Borough of Redbridge (25 016 075)

Statement Closed after initial enquiries Parking and other penalties 09-Feb-2026

Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because he was not liable for the penalty charge notice and does not have consent to complain on behalf of the person who was. The complaint is also late with no good reason to investigate it now.

Swindon Borough Council (25 012 374)

Statement Closed after initial enquiries Parking and other penalties 06-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to consider the complainant’s disability when it refused his challenge to a Penalty Charge Notice. We cannot decide whether the Council breached the Equality Act, this is a matter for the courts. The Council has confirmed it will review the way it considers information about disabilities when it reviews challenges to Penalty Charge Notices. We do not consider that further investigation will lead to a different outcome.

London Borough of Ealing (25 014 707)

Statement Closed after initial enquiries Parking and other penalties 06-Feb-2026

Summary: We will not investigate this complaint about a penalty charge notice. This is because there is not enough evidence of fault to warrant further investigation.

London Borough of Havering (25 020 454)

Statement Closed after initial enquiries Parking and other penalties 06-Feb-2026

Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre at Northampton County Court to take the process back to an earlier stage.