London Borough of Hounslow (24 018 677)

Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions following his vehicle blocking a driveway. This is because further investigation would not lead to a different outcome and we cannot achieve the outcome Mr X wants.

London Borough of Redbridge (25 001 747)

Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a footway crossing. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Manchester City Council (25 004 524)

Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025

Summary: We cannot investigate Mr X’s complaint about a bus lane contravention. This is because the matter has been considered in court. Nor will we investigate a complaint about enforcement action, because that is a late complaint and there are no good reasons why it could not have been made sooner.

Liverpool City Council (25 008 009)

Statement Closed after initial enquiries Parking and other penalties 28-Jul-2025

Summary: We cannot investigate this complaint about the Council’s enforcement of a bus gate penalty charge notice as Mr X used his right to ask the court to consider his case and so this matter is no longer therefore within our remit.

Southend-on-Sea City Council (25 006 400)

Statement Closed after initial enquiries Parking and other penalties 28-Jul-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the Council has cancelled the notice and it is unlikely further investigation would achieve more for Mr X.

Derbyshire County Council (25 002 781)

Statement Closed after initial enquiries Parking and other penalties 27-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.

Westminster City Council (25 005 145)

Statement Closed after initial enquiries Parking and other penalties 27-Jul-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice for stopping in a box junction. This is because the complainant could have appealed to the tribunal.

Spelthorne Borough Council (25 003 678)

Statement Closed after initial enquiries Parking and other penalties 27-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to issue a Penalty Charge Notice. This is because Mr X has appealed to a tribunal.

Birmingham City Council (24 018 720)

Statement Upheld Parking and other penalties 24-Jul-2025

Summary: Mrs X complained the Council delayed in reaching its decision to refuse her dropped kerb application and that its communication with her was poor. We have not found fault with the way the Council reached the decision but we found its communication with her was poor, causing confusion and uncertainty. The Council has agreed to apologise and make a symbolic payment to Mrs X.

London Borough of Ealing (25 008 098)

Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025

Summary: We will not investigate Mrs B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mrs B to put in formal representations, and if needed, appeal to London Tribunals.