Teignbridge District Council (25 016 937)

Statement Upheld Parking and other penalties 01-Sep-2026

Summary: Mrs X complained about the Council’s decision to remove the one-hour free car parking for Blue Badge holders from the Council car parks without prior consultation and an appropriate equality impact assessment. There was fault in the way the Council made its decision to remove the free one-hour car parking. The Council also failed to address Mrs X’s concerns properly. The Council’s faults caused Mrs X avoidable uncertainty and frustration. The Council will apologise to Mrs X to acknowledge the avoidable uncertainty and frustration caused. It will also review its equality impact assessment and take steps to prevent recurrence of the fault.

Surrey County Council (26 007 664)

Statement Closed after initial enquiries Parking and other penalties 01-Sep-2026

Summary: We will not investigate this complaint about a vehicle crossover application. This is because there is not enough evidence of fault by the Council to justify investigating.

City of Bradford Metropolitan District Council (26 000 212)

Statement Upheld Parking and other penalties 31-Aug-2026

Summary: We upheld Mr X’s complaint about the Council’s failure to address his safety concerns. The Council has agreed to apologise and provide him with an explanation.

London Borough of Lewisham (26 007 617)

Statement Closed after initial enquiries Parking and other penalties 31-Aug-2026

Summary: We will not investigate this complaint about Penalty Charge Notices. The Council has now cancelled them and there is nothing more we could achieve by investigating the matter further.

London Borough of Lambeth (26 008 383)

Statement Closed after initial enquiries Parking and other penalties 31-Aug-2026

Summary: We will not investigate how the Council dealt with Mr X’s complaint about bailiff enforcement fees as Mr X can address the substantive matter in court.

Reading Borough Council (26 014 472)

Statement Closed after initial enquiries Parking and other penalties 31-Aug-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure. We could not add to the Council’s investigation into the actions of an enforcement agent.

London Borough of Newham (26 013 921)

Statement Closed after initial enquiries Parking and other penalties 29-Aug-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure. In this case the Council has cancelled the penalties using its discretion before Mr X could appeal and there is insufficient personal injustice remaining.

Cheshire East Council (26 014 133)

Statement Closed after initial enquiries Parking and other penalties 28-Aug-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to remove a disabled parking bay from outside Miss X’s home. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

London Borough of Hounslow (26 002 593)

Statement Closed after initial enquiries Parking and other penalties 27-Aug-2026

Summary: We will not investigate this complaint about the Council’s management of works completed to a shared driveway because there is insufficient evidence of fault in the Council’s actions to justify our involvement.

Watford Borough Council (26 006 771)

Statement Closed after initial enquiries Parking and other penalties 27-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s parking permit. Part of the complaint is late. For the more recent events, there is not enough evidence of fault by the Council to justify investigating. And, we cannot achieve the outcome the complainant wants.