Transport for London (24 021 232)

Report Upheld Other 09-Oct-2025

Summary: We have found Transport for London’s (TfL) operation of its vehicle scrappage schemes failed to: be open, accountable and transparent about its process for handling applications to these schemes; and follow a proper process for making, and publicising, changes to the schemes’ terms and conditions and their operation. This has caused uncertainty and misled the public about the way it administers and determines applications to these schemes.

Kent County Council (25 007 794)

Statement Closed after initial enquiries Other 22-Sep-2025

Summary: We will not investigate this complaint about the Council’s refusal to make changes to the public highway to give Miss X safer access to a nearby village. This is because there is not enough evidence of fault by the Council or to show its actions caused Miss X significant injustice.

Cornwall Council (25 009 555)

Statement Closed after initial enquiries Other 22-Sep-2025

Summary: We will not investigate this complaint about damage caused to Miss X’s windscreen as it does not represent a level of injustice sufficient to warrant our further involvement.

Transport for London (25 006 147)

Statement Closed after initial enquiries Other 14-Sep-2025

Summary: We will not investigate this complaint about charges for the Ultra Low Emission Zone because we are satisfied with the actions the Authority has taken, and any remaining injustice is not significant enough to warrant investigation.

Durham County Council (25 005 997)

Statement Closed after initial enquiries Other 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s enforcement against those who drive over footpaths and verges. This is because the complaint is late without good reason to exercise discretion to investigate it now and any injustice is not significant enough to justify our involvement.

London Borough of Haringey (25 003 934)

Statement Closed after initial enquiries Other 03-Sep-2025

Summary: We will not investigate this complaint about the Council failing to take action to stop vehicles driving over the pavement to park in front of shops in the complainant’s area. It is reasonable to expect the complainant to use the alternative court remedy if she believes the Council is failing to properly maintain the pavement, and there is insufficient evidence of other fault causing the complainant a significant personal injustice, and we are unlikely to achieve a substantively different outcome.

Cheshire West & Chester Council (25 009 680)

Statement Closed after initial enquiries Other 28-Aug-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by gravel carried by a Council vehicle. This is because it is reasonable for Mr B to pursue his compensation claim at court.

North Lincolnshire Council (24 015 749)

Statement Not upheld Other 25-Aug-2025

Summary: Mr B complained that the Council had failed to take action to address safety concerns from heavy goods vehicles using roads near his property. It has also made contradictory statements about the safety of the road. We recognise the situation is not ideal, but we have not found fault with the Council’s actions.

Lancashire County Council (25 004 471)

Statement Closed after initial enquiries Other 21-Aug-2025

Summary: We will not investigate this complaint about the Council’s refusal to consider an ongoing insurance/legal claim for damages under its corporate complaints process. There is not enough evidence of fault to justify an investigation.

London Borough of Ealing (25 002 644)

Statement Closed after initial enquiries Other 19-Aug-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to take enforcement action against a vehicle without a blue badge which was parked for 12 hours in the disabled parking bay outside his house. There is not enough evidence of fault to justify an investigation.