Cheshire West & Chester Council (25 006 765)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council not enforcing against the owner of a nearby house for accessing their property in vehicles with no dropped kerb and crossover, how it dealt with his contacts and reports, and an officer viewing his online profile page. There is insufficient significant unremedied personal injustice to Mr X from the matters complained of to warrant us investigating.

Milton Keynes Council (25 006 793)

Statement Closed after initial enquiries Other 19-Oct-2025

Summary: We cannot investigate Mr X’s complaint about toilet facilities at train and bus stations or private parking fines. The actions he complains about are not an administrative function of the Council.

Walsall Metropolitan Borough Council (25 008 863)

Statement Closed after initial enquiries Other 15-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to remove an abandoned vehicle. The claimed injustice is not significant to warrant our involvement.

London Borough of Barnet (24 021 796)

Statement Upheld Other 14-Oct-2025

Summary: Dr X complained the Council has wrongly charged him to replace 10 paving slabs outside his house. We find the Council was at fault for how it made the decision to charge Dr X for 10 slabs. This fault caused Dr X frustration and upset. The Council has agreed to apologise to Dr X and review its decision.

Suffolk County Council (25 002 207)

Statement Closed after initial enquiries Other 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s comments on a planning application because they did not affect the outcome or cause the complainant significant injustice.

Transport for London (24 021 232)

Report Upheld Other 09-Oct-2025

Summary: We have found Transport for London’s (TfL) operation of its vehicle scrappage schemes failed to: be open, accountable and transparent about its process for handling applications to these schemes; and follow a proper process for making, and publicising, changes to the schemes’ terms and conditions and their operation. This has caused uncertainty and misled the public about the way it administers and determines applications to these schemes.

Oxfordshire County Council (25 013 359)

Statement Closed after initial enquiries Other 01-Oct-2025

Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a defective pavement. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Wiltshire Council (25 005 470)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint from 2023 about the safety of a pedestrian refuge island. This is because the complaint is late and there are no good reasons for us to exercise discretion.

East Riding of Yorkshire Council (24 017 796)

Statement Closed after initial enquiries Other 24-Sep-2025

Summary: We cannot investigate this complaint about the Parish Council’s actions. This is because the law says complaints about Parish Councils are outside our jurisdiction.

Kent County Council (25 007 794)

Statement Closed after initial enquiries Other 22-Sep-2025

Summary: We will not investigate this complaint about the Council’s refusal to make changes to the public highway to give Miss X safer access to a nearby village. This is because there is not enough evidence of fault by the Council or to show its actions caused Miss X significant injustice.