What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other


Recent statements in this category are shown below:

  • Leeds City Council (25 023 645)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about parking enforcement. This is because there is not enough evidence of fault to justify investigating.

  • Liverpool City Council (25 022 971)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s electric vehicle charging policy. This is because there is no significant injustice and it is unlikely the Ombudsman would find fault.

  • London Borough of Haringey (26 009 076)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy. 

  • Kent County Council (25 025 557)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint that the Council failed to remove flags from lampposts on the public highway. This because there is not enough evidence of fault to warrant our involvement.

  • Sheffield City Council (26 005 787)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the introduction of a pedestrian and cycle zone. This is because his complaint is made late and I see no good reason why it could not have been made sooner.

  • Surrey County Council (26 008 895)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate X’s complaint about the conduct of a Council officer or about the email address used by the Council to respond to X. Neither of these issues have caused X a significant enough injustice to warrant investigation.

  • Three Rivers District Council (25 024 104)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate Mr X’s complaint about parking outside his property. This is because further investigation is unlikely to find evidence of fault in the Councils actions.

  • Essex County Council (26 008 514)

    Statement Closed after initial enquiries Other 03-Jul-2026

    Summary: We will not investigate this complaint about the Council’s failure to take action over flags suspended from lamp posts by unknown persons in his area. There is insufficient evidence if fault and personal injustice to Mr X which would warrant an investigation.

  • Suffolk County Council (26 008 102)

    Statement Closed after initial enquiries Other 02-Jul-2026

    Summary: We will not investigate Mr B’s complaint about delay by the Council investigating his complaint. This is because the alleged fault has not caused Mr B a significant injustice.

  • Worcestershire County Council (26 007 884)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We cannot investigate this complaint about highway works because it has been made by a parish council.

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