Central Bedfordshire Council (25 015 509)

Statement Closed after initial enquiries Other 02-Mar-2026

Summary: We will not investigate this complaint about the Council’s actions in response to the Department for Environment, Food and Rural Affairs Noise Action Plan. This is because we are unlikely to find fault in the Council’s actions, and Mr Y has not suffered significant injustice.

Darlington Borough Council (25 015 919)

Statement Closed after initial enquiries Other 02-Mar-2026

Summary: We will not investigate this complaint about the Council installing boulders close to Mrs X’s home without conducting a consultation with residents. The claimed injustice is not significant enough to warrant our involvement.

Horsham District Council (25 028 139)

Statement Closed after initial enquiries Other 02-Mar-2026

Summary: We will not investigate Mr B’s complaint that his car was damaged by a barrier in a Council-owned car park. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

East Hertfordshire District Council (25 015 573)

Statement Upheld Other 26-Feb-2026

Summary: We have upheld Mrs X’s complaint about comments made by an officer checking her Blue Badge. The Council has remedied the injustice to Mrs X during its complaints process. Mrs X complains she has been discriminated under the Equality Act. There is not enough evidence the Council has failed to take account of its duties under the Equalities Act to justify an investigation by the Ombudsman.

Surrey County Council (25 013 334)

Statement Closed after initial enquiries Other 25-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s request for a dropped kerb. This is because we are unlikely to find fault.

Darlington Borough Council (25 015 142)

Statement Closed after initial enquiries Other 23-Feb-2026

Summary: We will not investigate this complaint about enforcement action taken by the Council because of an obstruction on a footpath, or how it considered Mr X’s request for reasonable adjustments. There is not enough evidence of fault by the Council to warrant our involvement.

Royal Borough of Kingston upon Thames (25 018 554)

Statement Closed after initial enquiries Other 19-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council refusing his vehicle crossover application. There is not enough evidence of fault in the Council’s decision-making to justify investigating. We also cannot achieve the outcome he wants.

Lancashire County Council (25 012 695)

Statement Closed after initial enquiries Other 09-Feb-2026

Summary: We will not investigate Mr X’s complaint about how the Council treated his contacts about highway safety on his road as a complaint, did not independently review his concerns, and the criteria it uses to decide whether to do highway safety works. There is not enough evidence of fault in the Council’s highways or complaints processes to warrant us investigating. There is insufficient significant personal injustice to Mr X caused by the matters complained of to warrant us investigating. We also cannot achieve the outcomes he seeks from his complaint.

Hampshire County Council (25 011 523)

Statement Closed after initial enquiries Other 06-Feb-2026

Summary: We will not investigate this complaint about the way the Council communicated with Mr X about cutting back his hedge from the highway. We consider further investigation will not lead to a different outcome.

Dudley Metropolitan Borough Council (25 014 696)

Statement Closed after initial enquiries Other 05-Feb-2026

Summary: We will not investigate this complaint about road markings outside Mrs X’s home. The claimed injustice is not significant enough to warrant our involvement.