London Borough of Merton (25 008 446)

Statement Upheld Other 08-Sep-2026

Summary: Mr X complained the Council did not properly consult residents and give them the chance to object to a new Cycle Hire Only on-street parking bay opposite his home. We did not find fault in the Council’s consultation. However, the Council was at fault for its lack of positive, timely action addressing nuisance and obstruction caused by e-bike operators. The Council agreed to provide Mr X a symbolic financial remedy for the distress this caused.

Bath and North East Somerset Council (26 015 034)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about how the Council handled a complaint about a Clean Air Zone charge. This is because we have decided any injustice is not significant enough to justify our involvement and it is not a good use of resources to investigate complaint handling in isolation.

Worcestershire County Council (26 012 829)

Statement Closed after initial enquiries Other 07-Sep-2026

Summary: We will not investigate Mrs X’s complaint about how the Council handled her concerns about a tree near her property. There is not enough evidence of fault by the Council to justify investigating.

London Borough of Croydon (25 011 229)

Statement Upheld Other 03-Sep-2026

Summary: Mrs X complained the Council will not provide her with a dedicated disabled parking bay for her child. She also complained the disabled bay installed near her home was not big enough and it took too long for the Council to lengthen it. We found fault by the Council on all parts of Mrs X’s complaint. The Council has agreed to apologise, make Mrs X a payment in recognition of the inconvenience and uncertainty caused to her and reconsider her request for a dedicated disabled parking bay.

London Borough of Wandsworth (26 014 705)

Statement Closed after initial enquiries Other 02-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council removing and disposing of his motorcycle security chains. This is because it is reasonable to expect Mr X to go to court to seek reimbursement for the cost of replacement motorcycle chains.

London Borough of Islington (26 014 624)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate X’s complaint about a Penalty Charge Notice. This is because part of X’s complaint is made late and recent matters have not caused X a significant enough injustice.

Luton Borough Council (26 015 018)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate this complaint about the Council’s installation of bollards, its handling of a dropped kerb application and removal of a parking bay, and its handling of the resulting complaint. The complaint relates to matters from more than 12 months ago and so is late. Additionally, we cannot achieve the outcome Mr X seeks, as only the courts can award compensation.

Stockport Metropolitan Borough Council (26 010 820)

Statement Closed after initial enquiries Other 31-Aug-2026

Summary: We will not investigate Miss X’s complaint about how the Council responded to her concerns regarding the quality of her dropped kerb. There is not enough evidence of fault by the Council in how it responded to Miss X’s concerns; we could not add to any previous investigation by the Council; and any injustice is not significant enough to justify our involvement.

London Borough of Hammersmith & Fulham (26 006 029)

Statement Closed after initial enquiries Other 27-Aug-2026

Summary: We will not investigate this complaint about how the Council handled the implementation and construction of a cycleway. This is because we have decided any injustice is not significant enough to justify our involvement.

Transport for London (26 014 489)

Statement Closed after initial enquiries Other 26-Aug-2026

Summary: We will not investigate this complaint about the Authority’s handling of Mr X’s ULEZ Van and Minibus Scrappage Scheme applications. The complaint is late, and it was reasonable to expect Mr X to have complained to us sooner.