Kent County Council (25 013 026)

Statement Closed after initial enquiries Other 29-Jan-2026

Summary: We will not investigate this complaint about how the Council handled an obstruction on a public footpath. Any injustice to Mr X is not significant enough to warrant our involvement.

Transport for London (25 014 693)

Statement Closed after initial enquiries Other 28-Jan-2026

Summary: We will not investigate this complaint about TfL’s rejection of Mr X’s application to its now closed scrappage scheme. This is because the complaint is late and there is no good reason to exercise discretion to investigate.

Buckinghamshire Council (25 015 801)

Statement Closed after initial enquiries Other 16-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.

Transport for London (25 012 518)

Statement Closed after initial enquiries Other 15-Jan-2026

Summary: We will not investigate this complaint about TfL incorrectly charging Ms X for a journey she did not make. This is because an investigation would not provide Ms X with a different outcome.

London Borough of Lewisham (25 013 966)

Statement Closed after initial enquiries Other 15-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a disabled person’s freedom pass. This is because it is reasonable to expect Mr X to use the relevant appeal process as set out in the Council’s response to his complaint.

South Staffordshire District Council (25 023 041)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate Mr B’s complaint about the Council’s response to a safety risk at a Council car park which he has reported. This is because there is not enough evidence of fault to justify an investigation.

Transport for London (25 011 452)

Statement Closed after initial enquiries Other 08-Jan-2026

Summary: We will not investigate this complaint that the authority will not pay Mr X for his scrapped vehicle under its ultra-low emission zone scrappage scheme as it is unlikely we will find fault by the authority.

London Borough of Enfield (25 021 332)

Statement Closed after initial enquiries Other 08-Jan-2026

Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.

Hampshire County Council (24 016 524)

Statement Upheld Other 10-Dec-2025

Summary: Mr X complains the Council has failed to deal with charges for highways works properly. We found the Council at fault because it did not provide transparency about the invoiced costs. Mr X suffered uncertainty. The Council has already taken actions and agreed an appropriate remedy.

London Borough of Haringey (25 010 961)

Statement Upheld Other 10-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in responding to his insurance claim, and its subsequent handling of his complaint about the delay. This is because the Council has already apologised to Mr X and explained why there was a delay. Also, it is unlikely an investigation would not achieve any worthwhile outcome for him.