Norfolk County Council (26 002 129)

Statement Closed after initial enquiries Other 16-Aug-2026

Summary: We will not investigate this complaint about the Council’s highways advice about land ownership. This is because the court is better placed to consider the matter and it is reasonable for the complainant to pursue this matter through the court. We will not investigate part of this complaint as an investigation would not achieve a worthwhile outcome.

London Borough of Enfield (26 013 501)

Statement Closed after initial enquiries Other 16-Aug-2026

Summary: We will not investigate this complaint about damage to Miss X’s vehicle. Miss X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent, so it is reasonable to expect Miss X to use her legal remedy.     

London Borough of Newham (26 013 296)

Statement Closed after initial enquiries Other 13-Aug-2026

Summary: We will not investigate this complaint about personal injury caused by alleged highway disrepair. This is because Miss X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Miss X to use her legal remedy.     

Wokingham Borough Council (25 031 484)

Statement Closed after initial enquiries Other 13-Aug-2026

Summary: We will not investigate this complaint about a licence to plant on the highway. This is because we are unlikely to find fault with the Council’s decision making. The Council offered to replace the planting and waive the licence fee for Mr X and it is unlikely an investigation by the Ombudsman could add to this or achieve anything more.

London Borough of Barnet (26 011 966)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint about highway maintenance because the court is better placed to consider the complaint, and it is reasonable to expect Ms X to use her right to go to court about the matter.

Transport for London (25 029 960)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint about Mr X not being allowed to board a bus. Further investigation by the Ombudsman would not lead to a different outcome.

Lancaster City Council (25 030 392)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate Miss X’s complaint about a tree stump causing damage to her vehicle. This is because there is another body better placed and subsequently, we cannot achieve the outcome she wants.

Bournemouth, Christchurch and Poole Council (26 013 051)

Statement Closed after initial enquiries Other 10-Aug-2026

Summary: We will not investigate this complaint about a claim for damage to the complainant’s driveway. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.   

London Borough of Barnet (26 006 037)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to maintain the public highway to a reasonable standard. This is because it is reasonable for Mr X to submit a claim to the Council’s insurers and ultimately take the matter to court.

Surrey County Council (26 012 827)

Statement Closed after initial enquiries Other 06-Aug-2026

Summary: We will not investigate Mr B’s complaint about the Council’s handling of a complaint he made about a Civil Enforcement Officer. This is because the Council has provided a suitable response and an investigation would not add to the action already taken by the Council.