London Borough of Barnet (26 011 966)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint about highway maintenance because the court is better placed to consider the complaint, and it is reasonable to expect Ms X to use her right to go to court about the matter.

Transport for London (25 029 960)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint about Mr X not being allowed to board a bus. Further investigation by the Ombudsman would not lead to a different outcome.

Lancaster City Council (25 030 392)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate Miss X’s complaint about a tree stump causing damage to her vehicle. This is because there is another body better placed and subsequently, we cannot achieve the outcome she wants.

Bournemouth, Christchurch and Poole Council (26 013 051)

Statement Closed after initial enquiries Other 10-Aug-2026

Summary: We will not investigate this complaint about a claim for damage to the complainant’s driveway. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.   

London Borough of Barnet (26 006 037)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to maintain the public highway to a reasonable standard. This is because it is reasonable for Mr X to submit a claim to the Council’s insurers and ultimately take the matter to court.

Surrey County Council (26 012 827)

Statement Closed after initial enquiries Other 06-Aug-2026

Summary: We will not investigate Mr B’s complaint about the Council’s handling of a complaint he made about a Civil Enforcement Officer. This is because the Council has provided a suitable response and an investigation would not add to the action already taken by the Council.

London Borough of Bexley (26 012 607)

Statement Closed after initial enquiries Other 05-Aug-2026

Summary: We will not investigate X’s complaint about an injury they suffered after tripping on a defect in the road. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.  

London Borough of Newham (25 026 003)

Statement Closed after initial enquiries Other 03-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Ms X’s request for a vehicle crossing. This is because we are unlikely to find fault.

Worcestershire County Council (25 026 135)

Statement Closed after initial enquiries Other 03-Aug-2026

Summary: We will not investigate Mrs X’s complaint about the presence of a Council letter to a third party on a planning application file. There is not enough evidence of injustice significant enough to warrant an investigation.

Transport for London (26 005 349)

Statement Closed after initial enquiries Other 03-Aug-2026

Summary: We will not investigate this complaint about TfL’s decision not to provide Miss X with a refund of travel fees she paid prior to becoming aware she was not receiving a discount she is usually entitled to. This is because an investigation would be unlikely to find fault with TfL’s actions.