Buckinghamshire Council (26 005 170)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We will not investigate this complaint about the Council’s delay in processing an insurance claim for damage to a vehicle caused by a highway defect. There is insufficient evidence of delay and we cannot determine claims for damage or personal injury. Only insurers or the courts can determine liability for the tort of negligence.

West Sussex County Council (25 022 080)

Statement Closed after initial enquiries Other 08-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse an application to extend a vehicle crossover. This is because we are unlikely to find fault with the Council.

Essex County Council (26 005 059)

Statement Closed after initial enquiries Other 04-Jun-2026

Summary: We will not investigate this complaint about the Council’s negligence in maintaining the highway leading to falling accidents in 2023 and 2024. It is reasonable for Miss X to seek a remedy in the courts since the Council has denied liability for the claim she made.

Cumberland Council (25 010 753)

Statement Closed after initial enquiries Other 04-Jun-2026

Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for Mr X to go to court.

Medway Council (25 024 210)

Statement Closed after initial enquiries Other 02-Jun-2026

Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Miss Y to approach the court about the matter.

Leeds City Council (25 010 448)

Statement Upheld Other 31-May-2026

Summary: Miss X complained about the Council’s failure to follow the right process when introducing new double yellow lines in her area. She also complained about the Council’s failings when responding to her complaint. We found fault with the Council’s consultation process and complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise to Miss X, arrange a site visit and present a report to the Chief Officer for Highways and Transportation. The Council has also agreed to tell us how it will improve its complaint handling.

North Yorkshire Council (25 022 888)

Statement Closed after initial enquiries Other 20-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to sell him a piece of land. There is not enough evidence of fault by the Council and Mr X’s claimed injustice is not significant enough to warrant our involvement.

Essex County Council (25 021 850)

Statement Closed after initial enquiries Other 18-May-2026

Summary: We will not investigate this complaint about the Council’s handling of concerns about roadworks. This is because there is not enough evidence the Council is at fault to justify an investigation. We will not investigate part of this complaint about alleged damage to the complainant’s property. It is reasonable for the complainant to pursue this through the court.

Lancashire County Council (25 021 921)

Statement Closed after initial enquiries Other 17-May-2026

Summary: We will not investigate this complaint about the conduct of Council employees because there is no worthwhile outcome achievable by our investigation. Mrs Y has also not suffered significant personal injustice.

Nottingham City Council (25 031 472)

Statement Closed after initial enquiries Other 17-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because there is not enough evidence of fault to justify our involvement.