Transport for London (25 000 287)

Statement Upheld Other 31-Oct-2025

Summary: Mr X complained about Transport for London’s (TfL) failure to recognise his car as Ultra Low Emission Zone (ULEZ) compliant and resulting charges. He said this caused significant frustration and financial loss. We found TfL to be at fault. To remedy the injustice to Mr X, TfL has agreed to apologise, ensure all charges are refunded and pay him £300. It will also take action to ensure a similar situation does not reoccur.

Wakefield City Council (25 009 000)

Statement Closed after initial enquiries Other 31-Oct-2025

Summary: We will not investigate this complaint about the Council’s refusal to install an H-bar marking on the road outside Miss X’s property. The injustice claimed is not significant enough to warrant our involvement.

Oxfordshire County Council (25 007 348)

Statement Closed after initial enquiries Other 29-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of the highway infrastructure in the town where Mr X lives. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

London Borough of Redbridge (25 007 495)

Statement Closed after initial enquiries Other 29-Oct-2025

Summary: We will not investigate Mr X’s complaint about an invoice the Council issued. This is because the courts are better placed to consider the issue at the heart of his complaint, that of whether he should have to pay the invoice.

Isle of Wight Council (25 009 820)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s liability for veterinary fees, because we cannot decide liability for a financial claim. Therefore, it would be reasonable for Mr X to pursue his claim for liability through the courts. In any case we cannot achieve Mr X’s desired outcome.

East Riding of Yorkshire Council (25 009 909)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s response to parking enforcement. There is not enough evidence of fault, and we cannot achieve the outcome Miss X is looking for.

Cheshire West & Chester Council (25 006 765)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council not enforcing against the owner of a nearby house for accessing their property in vehicles with no dropped kerb and crossover, how it dealt with his contacts and reports, and an officer viewing his online profile page. There is insufficient significant unremedied personal injustice to Mr X from the matters complained of to warrant us investigating.

Milton Keynes Council (25 006 793)

Statement Closed after initial enquiries Other 19-Oct-2025

Summary: We cannot investigate Mr X’s complaint about toilet facilities at train and bus stations or private parking fines. The actions he complains about are not an administrative function of the Council.

Walsall Metropolitan Borough Council (25 008 863)

Statement Closed after initial enquiries Other 15-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to remove an abandoned vehicle. The claimed injustice is not significant to warrant our involvement.

London Borough of Barnet (24 021 796)

Statement Upheld Other 14-Oct-2025

Summary: Dr X complained the Council has wrongly charged him to replace 10 paving slabs outside his house. We find the Council was at fault for how it made the decision to charge Dr X for 10 slabs. This fault caused Dr X frustration and upset. The Council has agreed to apologise to Dr X and review its decision.