Transport for London (25 005 897)

Statement Closed after initial enquiries Other 25-Nov-2025

Summary: We will not investigate this complaint about TfL’s management of his application to its now closed scrappage scheme. This is because the complaint concerns events that took place more than 12 months ago; there is no good reason to exercise discretion to investigate them now.

Nottingham City Council (25 005 313)

Statement Closed after initial enquiries Other 20-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council allowing two businesses to open near her property without enough parking, and its decision not to implement a residents-only parking scheme in her road. The complaints about the planning application processes for the businesses are late and there are no good reasons for us to investigate them now. There is not enough evidence of fault in the Council’s parking permit scheme decision to warrant us investigating. There is insufficient significant personal injustice caused to Mrs X from the permit scheme issues to warrant us investigating.

London Borough of Tower Hamlets (25 017 721)

Statement Closed after initial enquiries Other 14-Nov-2025

Summary: We will not investigate Mr B’s complaint that he suffered injuries after falling over a large unauthorised and poorly lit boulder next to a public footpath. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Kent County Council (25 008 293)

Statement Closed after initial enquiries Other 12-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of a report made by a third party against Mr X in relation to a highways matter. This is because the injustice Mr X claims stems from an injury suffered by his wife and only the courts could hold the Council responsible for this.

London Borough of Barnet (25 007 994)

Statement Closed after initial enquiries Other 12-Nov-2025

Summary: We will not investigate this complaint about the Council’s approval of play street events on Mr X’s street. This is because there is insufficient evidence of fault to warrant an investigation.

London Borough of Islington (25 010 218)

Statement Closed after initial enquiries Other 10-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s complaint about one of its officers. Further investigation by us would not lead to a different outcome.

Newcastle upon Tyne City Council (25 016 960)

Statement Closed after initial enquiries Other 10-Nov-2025

Summary: We will not investigate Mr C’s complaint that his property was damaged during Council highway works. This is because it is reasonable for Mr C to pursue his compensation claim by taking the Council to court.

Transport for London (25 000 287)

Statement Upheld Other 31-Oct-2025

Summary: Mr X complained about Transport for London’s (TfL) failure to recognise his car as Ultra Low Emission Zone (ULEZ) compliant and resulting charges. He said this caused significant frustration and financial loss. We found TfL to be at fault. To remedy the injustice to Mr X, TfL has agreed to apologise, ensure all charges are refunded and pay him £300. It will also take action to ensure a similar situation does not reoccur.

Wakefield City Council (25 009 000)

Statement Closed after initial enquiries Other 31-Oct-2025

Summary: We will not investigate this complaint about the Council’s refusal to install an H-bar marking on the road outside Miss X’s property. The injustice claimed is not significant enough to warrant our involvement.

Oxfordshire County Council (25 007 348)

Statement Closed after initial enquiries Other 29-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of the highway infrastructure in the town where Mr X lives. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.