London Borough of Enfield (25 015 170)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Mrs X’s complaint that the Council has failed to ensure a public footpath was safe to use, resulting in her suffering injuries. This is because it is reasonable for Mrs X to take the matter to court.

Darlington Borough Council (25 020 143)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Ms B’s complaint that her window was damaged when a Council worker was cutting grass. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.

East Sussex County Council (25 010 237)

Statement Closed after initial enquiries Other 08-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to consultation for a planning application. This is because the Council is not responsible for the decision to grant planning permission or for any injustice which results from this.

North Northamptonshire Council (25 019 745)

Statement Closed after initial enquiries Other 05-Dec-2025

Summary: We will not investigate Mrs B’s complaint about the Council leaving a walkway in an unsafe state. This is because it is unlikely an investigation would add to the Council’s own investigation and it is reasonable for Mrs B to take the Council to court if she seeks compensation.

Essex County Council (25 004 831)

Statement Upheld Other 04-Dec-2025

Summary: Miss X complains the Council incorrectly shared details of her vehicle following an incident she was not involved in. We found the Council at fault for sharing incorrect information. This error caused a financial impact, stress and inconvenience for Miss X. Her insurer has refunded the increase in her insurance premium, so Miss X has suffered no financial loss. The Council has apologised for the error, and this is a satisfactory remedy for the injustice caused.

Surrey County Council (25 010 182)

Statement Closed after initial enquiries Other 04-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s notification and decision-making processes when deciding to install a pedestrian crossing on the road on which he lives. There is not enough evidence of Council fault affecting the outcome of its decision to warrant us investigating. We also cannot achieve the outcome Mr X wants from his complaint.

Hampshire County Council (25 010 941)

Statement Closed after initial enquiries Other 04-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Council asking her to remove trees she planted in a verge. This is because there is not enough evidence of fault to justify an investigation.

Essex County Council (25 020 494)

Statement Closed after initial enquiries Other 03-Dec-2025

Summary: We will not investigate Mr B’s complaint that his property is being damaged due to the Council’s failure to maintain the highway. This is because it is reasonable for Mr B to put in a claim to the Council’s insurers, and if needed, take the Council to court.

North Yorkshire Council (25 009 626)

Statement Closed after initial enquiries Other 01-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council allowing trees to be planted in neighbouring gardens, not contacting him when they were being planted, and it not dealing with his High Hedge complaint. Any complaints about events or Council processes while the trees were planted are late and there are no good reasons for us to investigate them now. There is not enough evidence of fault in the Council’s High Hedge decision to warrant us investigating.

West Yorkshire Combined Authority (25 008 954)

Statement Closed after initial enquiries Other 28-Nov-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a disabled person’s travel pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.