Lancashire County Council (25 012 695)

Statement Closed after initial enquiries Other 09-Feb-2026

Summary: We will not investigate Mr X’s complaint about how the Council treated his contacts about highway safety on his road as a complaint, did not independently review his concerns, and the criteria it uses to decide whether to do highway safety works. There is not enough evidence of fault in the Council’s highways or complaints processes to warrant us investigating. There is insufficient significant personal injustice to Mr X caused by the matters complained of to warrant us investigating. We also cannot achieve the outcomes he seeks from his complaint.

Hampshire County Council (25 011 523)

Statement Closed after initial enquiries Other 06-Feb-2026

Summary: We will not investigate this complaint about the way the Council communicated with Mr X about cutting back his hedge from the highway. We consider further investigation will not lead to a different outcome.

Dudley Metropolitan Borough Council (25 014 696)

Statement Closed after initial enquiries Other 05-Feb-2026

Summary: We will not investigate this complaint about road markings outside Mrs X’s home. The claimed injustice is not significant enough to warrant our involvement.

Devon County Council (25 013 427)

Statement Closed after initial enquiries Other 05-Feb-2026

Summary: We will not investigate this complaint about the Council’s handling of his comments about a planning application. This is because we cannot achieve the outcome Mr X wants, which is to revisit the application with a view to changing the design and layout of the access to the development site.

North Yorkshire Council (25 002 834)

Statement Not upheld Other 04-Feb-2026

Summary: Mr X complained about how the Council considered a request for a residential parking scheme. We do not find the Council at fault.

Worcestershire County Council (25 009 505)

Statement Closed after initial enquiries Other 04-Feb-2026

Summary: We will not investigate this complaint about a public highway. This is because the court is better placed to consider the issue and the tests set out in our Assessment Code are not met.

Derbyshire County Council (25 013 736)

Statement Closed after initial enquiries Other 04-Feb-2026

Summary: We will not investigate Ms X’s complaint about the Council’s lack of response to her service requests. This is because the complaint is late, and there is no good reason to exercise discretion to investigate now.

Kent County Council (25 013 026)

Statement Closed after initial enquiries Other 29-Jan-2026

Summary: We will not investigate this complaint about how the Council handled an obstruction on a public footpath. Any injustice to Mr X is not significant enough to warrant our involvement.

Transport for London (25 014 693)

Statement Closed after initial enquiries Other 28-Jan-2026

Summary: We will not investigate this complaint about TfL’s rejection of Mr X’s application to its now closed scrappage scheme. This is because the complaint is late and there is no good reason to exercise discretion to investigate.

Buckinghamshire Council (25 015 801)

Statement Closed after initial enquiries Other 16-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.