Recent statements in this category are shown below:
Statement Upheld Other 13-May-2019
Summary: Mr X complains about the Council's disability access provision at Scarborough Harbour and the Council's complaint handling. The Ombudsman finds fault with the Council for not responding to Mr X's stage two complaint in a timely manner. The Ombudsman does not find fault with the Council's disability access provisions. The Council has agreed to apologise to Mr X for the delayed complaint response.
Statement Upheld Other 01-May-2019
Summary: Mr B complains the Council has not dealt with his application to build a dropped kerb properly, because it has not agreed to construct the dropped kerbs he applied for and hasn't dealt with his complaint fairly. The Council is at fault because it gave misleading information to Mr B before he made his application and it did not send Mr B full details of the limited work it agreed to when it told him his application had been successful. Mr B believed that his application had been agreed in full and paid the fee, before learning of the error a month later. The Council has offered to refund Mr B's application fee of £97, the costs he paid for the work of £856.40, pay Mr B £50 for his time and trouble and make changes to decision letters. This is sufficient to remedy any injustice caused.
Statement Not upheld Other 02-Apr-2019
Summary: Mr X complained that the Council told him it would approve his dropped kerb but then refused permission when he submitted a planning application. Mr X said this caused him inconvenience, time and trouble and financial loss. There was no fault in the Council's actions.
Statement Not upheld Other 29-Mar-2019
Summary: Mr X has complained that the Council has allowed the owner of land near his home to build a development on the public highway. There is no fault with how the Council has considered Mr X's concerns.
Statement Not upheld Other 25-Mar-2019
Summary: Mrs D complained about the Council's decision to refuse her application for a vehicle crossover. However, we have not found fault with the Council's actions.
Statement Upheld Other 15-Feb-2019
Summary: Mr B complains the Authority has failed to maintain an area of land near his home which has resulted in a vermin problem. There was some fault by the Authority because it did not maintain the land as scheduled in 2018. The Authority has agreed to make a payment to Mr B to put right the injustice he suffered. So, we have completed our investigation.
Statement Upheld Other 11-Feb-2019
Summary: Mr D complains the Council delayed works to a dropped kerb in 2017. The Ombudsman has found evidence of fault, including delay, by the Council. He has upheld the complaint and completed the investigation because the Council agrees to the recommended actions including paying Mr D financial redress.
Statement Upheld Other 05-Feb-2019
Summary: The Ombudsman found fault on Mrs W's complaint against the Council. Officers communicated poorly with her. It delayed the investigation of her concerns and complaint. It failed to provide evidence showing how it investigated and assessed her concerns. It failed to show it carried out action it implied it would take. It also failed to provide her with a fully reasoned decision. Its response to Ombudsman's enquiries was also poor. The agreed action remedies the injustice the fault caused.
Statement Upheld Other 04-Feb-2019
Summary: Mr X complained the Council failed to honour an agreement to carry out works to an existing vehicle crossover outside of his and his neighbour's property. The Council acknowledged it failed to advise Mr X there was a time limit to accept the agreement. To remedy the injustice caused to Mr X, the Council has agreed to honour its original offer.
Statement Upheld Other 30-Jan-2019
Summary: Mr X complains about bollards the Council installed on his neighbour's grass verge, the different reasons it gave him for their installation, and highway repairs done in nearby roads. Mr X considers the bollards and repairs cause him an injustice because the Council has not agreed to put bollards outside his house, or do works to his roads. These matters do not cause Mr X a significant personal injustice. During his dealings with the Council, officers restricted Mr X's communications. They did this with fault, causing Mr X injustice requiring a remedy.